Director of Front Office
About The Position
The Sheraton Kauai Coconut Beach Resort, a stunning beachfront property in Kauai, Hawaii, offers a tropical work environment. As a Director of Front Office, you will be at the forefront of creating unforgettable moments for guests. This role involves overseeing all front office operations and leading a team dedicated to providing unparalleled service. You will ensure smooth check-in and check-out processes, develop strategies to enhance guest satisfaction and loyalty, and foster a positive work environment. The position also requires managing front office revenue and expenses, collaborating with other departments, and maintaining high standards of service and professionalism. Staying current with industry trends and implementing innovative practices are also key aspects of this role. This is an opportunity to make a significant impact in the hospitality industry at a renowned hotel/resort.
Requirements
- 2 years prior departmental management experience in front office or related disciplines
- Time management and negotiation skills
- Ability to manage and lead each discipline of the department independently
- Ability to manage according to employment and Innkeeper laws of the jurisdiction
- Prior cash handling experience necessary
- Ability to communicate effectively with the public and other Team Members
- Read, write and speak English fluently
- Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office
Responsibilities
- Lead and inspire a team of front office professionals to deliver exceptional guest service
- Ensure smooth check-in and check-out processes for guests, exceeding their expectations
- Develop and implement strategies to enhance guest satisfaction and loyalty
- Foster a positive and engaging work environment, promoting teamwork and professional growth
- Monitor and manage front office revenue and expenses to achieve financial goals
- Collaborate with other departments to ensure seamless guest experiences
- Implement and maintain high standards of service, efficiency, and professionalism
- Stay current with industry trends and implement innovative practices to enhance guest experiences
Benefits
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
