Director of FOH Operation
About The Position
The Director of FOH Operations is a senior field leadership role responsible for the guest experience, team performance, and operational culture across 5–7 full-service casual dining restaurants. Reporting directly to the VP of Operations, this is a field-first position. You'll spend the majority of your time on the ground, coaching and developing the General Managers who run each location. Success in this role means building high-performing front-of-house teams, delivering sales and EBITDA targets, and ensuring a guest experience that's consistently above standard. You'll be a leader of leaders: setting expectations, developing talent, and driving accountability across your portfolio.
Requirements
- 7+ years of multi-unit restaurant management experience with a strong front-of-house focus, including a minimum of 2 years directly developing and supervising General Managers
- Demonstrated ability to own a P&L and deliver against budget and EBITDA targets
- Proven track record building high-performing teams and driving accountability across multiple locations
- Strong coaching instincts with the ability to translate leadership behaviors into operational outcomes
- Excellent communication and presentation skills with experience reporting to and influencing senior and executive leadership
- Track record implementing systems and process improvements across a multi-unit portfolio
- Experience with succession planning and formal talent development frameworks
- Strong understanding of P&L analysis and executive-level business review presentations
- Proficiency in Google Workspace, Microsoft Word, Excel, and PowerPoint
Nice To Haves
- Bachelor's degree or equivalent college experience in a related field
- Experience leading FOH operations specifically in a full-service casual dining environment
Responsibilities
- Serve as the primary coach and accountability partner for each General Manager conducting structured field visits, delivering real-time and formal feedback, and building individual development plans that grow leadership capability and drive FOH results.
- Champion a strong FOH-led culture at every location by owning the full talent cycle of hiring, onboarding, performance reviews, succession planning, and monthly development conversations and holding GMs accountable for building engaged, guest-ready teams.
- Own the guest experience as a primary KPI by monitoring FOH service metrics, setting clear hospitality standards, and driving proactive plans to ensure consistent, loyalty-earning execution across all locations.
- Ensure all locations consistently meet FOH service, cleanliness, sanitation, and staffing standards by identifying operational gaps, diagnosing root causes, and developing formal action plans with clear timelines and accountability.
- Own the P&L by reviewing financial and operational data daily, leading monthly P&L and quarterly business reviews with GMs, and delivering weekly updates to the VP of Operations.
- Partner with Facilities, People & Culture, and other functional teams to resolve operational issues, support restaurant needs, and represent FOH operations in company-wide initiatives.
- Ensure all restaurants maintain full compliance with local, state, and federal regulations, OSHA guidelines, food safety standards, and safe work behaviors as non-negotiables across the portfolio.
Benefits
- Competitive Pay & Benefits
- Employer Contribution for individuals and eligible dependents' medical insurance
- Dental, Vision, and Life Insurance
- Health Savings Account (HSA)
- Commuter Spending Accounts
- 401(k) Plan with company match
- Employee Assistance Program
- Discounts through BenefitHub
- Employee Meal Discounts
- Paid Time Off (PTO) to support work-life balance (accrued based on length of service)
- Paid Sick Leave (PSL) to care for your health or loved ones
- Quarterly Wellness Days - extra time off to recharge every season
- Bonus Eligible
- Opportunities for growth; we love promoting within
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
