Director of Front of House Operation
About The Position
Din Tai Fung, one of the world’s most celebrated and consistently excellent dining brands, is seeking a Director of Front of House Operations to own the guest experience, culture, and performance across 5-7 high-volume restaurants. This is a field-first, leader-of-leaders role where you’ll coach and develop top-tier General Managers, shape the operational culture of multi-million dollar locations, and drive results where excellence isn’t aspirations - it’s the standard. If you thrive in high-performance environments and are ready to make your mark on one of the most iconic restaurant brands in the world, we want to hear from you.
Requirements
- 7+ years of multi-unit restaurant leadership experience with a strong FOH focus
- 2+ years directly developing General Managers
- Strong track record of delivering P&L results and operational performance
- Skilled coach who builds high-performing, accountable teams; experience with succession planning and formal talent development frameworks
- Strong communicator with demonstrated ability to influence senior and executive leadership
- Experience implementing systems and process improvements across multiple locations
- Strong business acumen and ability to analyze performance data
- Proficient in Google Workspace and Microsoft Suite
- Ability to travel frequently and spend the majority of time in the field
- Flexibility to work evenings, weekends, and holidays as needed
- Ability to operate in fast-paced, high-volume restaurant environments
- Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally
Nice To Haves
- Bachelor’s degree or equivalent experience
- Experience in full-service, high-volume dining environments
- Experience leading FOH operations specifically
- A passion for hospitality and delivering exceptional guest experiences
- A leadership style rooted in accountability, development, and collaboration
- The ability to operate at scale while maintaining attention to detail
- A mindset focused on continuous improvement and operational excellence
Responsibilities
- Serve as the primary coach and accountability partner for General Managers, providing real-time feedback, structured development, and ongoing performance support.
- Drive a strong, FOH-led culture by owning the full talent lifecycle and ensuring teams are engaged, aligned, and guest-ready.
- Own the guest experience as a core KPI by setting hospitality standards and ensuring consistent, high-quality execution across all locations.
- Ensure all restaurants meet service, cleanliness, and staffing standards by identifying gaps, solving root causes, and driving accountability.
- Own the P&L across your portfolio, partnering with GMs to deliver against sales, labor, and EBITDA targets, and providing weekly updates to the VP of Operations.
- Partner with Facilities, People & Culture, and other teams to support restaurant performance and company-wide initiatives.
- Ensure full compliance with all health, safety, labor, and operational regulations across all locations.
Benefits
- Competitive compensation and bonus eligibility
- Medical, dental, vision, and life insurance
- 401(k) with company match
- Paid time off and wellness days
- Employee meal discounts
- Opportunities for growth and internal promotion
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
