Director of Fraud & Compliance Operations

Quo•Canada, KY

37d•$178,000 - $233,000

About The Position

We're looking for a Director of Fraud & Compliance Operations to own the strategic vision and operational execution for the full lifecycle of fraud prevention and regulatory compliance at Quo. This is not a siloed Compliance function. It sits at the intersection of Product, Engineering, Legal, Support, and carrier relationships and the person in this role will be expected to operate across all of them. You'll lead a team of Compliance specialists, manage our most critical external partnerships, and be the final decision-maker on the highest-stakes cases that come through our platform. You'll report directly to leadership and be a key voice in how Quo manages risk as we continue to grow. If you are passionate about building a fraud operations team at a high growth company, we want to hear from you!

Requirements

8+ years in fraud operations, financial crimes compliance, trust & safety, or telecom compliance — with at least 3 years in a leadership role managing a team
Hands-on experience with fraud tooling (ideally Sift or comparable platforms) and data-driven rule management
Deep familiarity with at least one of the following regulatory frameworks: TCPA, A2P 10DLC/carrier compliance, SHAFT content policy, AML/KYC, or financial crimes compliance
Demonstrated ability to make high-quality decisions under uncertainty on complex, ambiguous cases
Strong written communication — you'll be corresponding with ecosystem partners, responding to regulatory inquiries, and setting the tone for customer communications
Experience managing BPO or distributed operations teams

Nice To Haves

Direct experience in a telecom, CPaaS, or VoIP compliance context — or significant experience as a carrier or telephony ecosystem partner
Familiarity with SQL or data tools (Snowflake, dbt) for monitoring and investigation
Experience with content classification, AI-assisted fraud detection, or LLM-based tooling in a compliance workflow
Background working in a high-growth startup or scale-up environment where the program was still being built

Responsibilities

Own the fraud strategy across our tooling, review queues and data pipelines
Work closely with the data team to build, test, and tune detection rules — balancing catch rate against false positive impact
Monitor queue performance daily and drive continuous improvement across automation and manual review workflows
Be the final call on complex, high-stakes cases — including compromised accounts, carrier-level violations, and high-value customer escalations
Apply a consistent, policy-anchored framework while maintaining the judgment to know when to extend grace and when to be firm
Maintain Quo's compliance posture across TCPA, A2P 10DLC, SHAFT content policy, STIR/SHAKEN, CCPA/CPRA, and evolving state-level telecom regulations
Stay current on carrier policy changes, regulatory updates, and industry developments — and translate them into operational action before they become issues
Own policy development, documentation, and enforcement across the platform
Conduct root cause analysis on escalated incidents and maintain Quo's standing as a trusted, proactive compliance partner
Lead and develop a team of fraud investigators and compliance specialists
Set team priorities, run weekly syncs, conduct 1:1s, and own performance development
Make capacity planning decisions and advocate for headcount as volume requires it
Partner with Legal on regulatory inquiries, subpoena responses, and policy interpretation
Work with Product and Engineering on compliance-relevant features
Collaborate with Support and CS on customer-facing compliance communications and high-value account handling