Director of Food & Beverage

AccorHotel • Los Angeles, CA

5d • $160,000 - $200,000 • Onsite

About The Position

As Director, Food & Beverage, your leadership and vision will ensure outstanding operating results through exciting menu offerings and promotions, an engaged team and consistent guest satisfaction. You will inspire and drive innovative experiences and activations, menus and concepts, creating a destination of choice for both Hotel and external guests. You will participate as a Senior Leader in hotel-wide strategic decisions, lead and manage the day-to-day operations of the Food & Beverage Division ensuring all luxury service standards are followed, and ensure the implementation of standards in guest service while constantly seeking out ways to improve product and service as well as increase volumes and profits. You will lead and support all Food & Beverage departments in the achievement of their financial and operational targets, prepare annual budgets and administer them in a fiscally responsible manner, and implement effective control of food, beverage, labor and operating expenses throughout the F&B division. You will also assist in the preparation of the annual strategic plan and achieve the goals and targets therein. Additionally, you will work closely with local, state and governmental organizations in maintaining the highest standards of hygiene, sanitation and cleanliness in food and beverage areas, handle all guest complaints in the food and beverage division, and monitor all F&B prices, establish benchmarks, analyze sales mix, and ensure optimal pricing strategy to drive profitability. You will coordinate the selection, purchasing, storage, inventorying, maintenance and usage of all related food and beverage supplies and equipment. You will oversee the selection, training and development of all Heartists to ensure timely recruitment and career growth, develop a high performing F&B Leadership Team and be invested in their growth, and conduct daily F&B Meetings to discuss VIP guests in house & arrival, F&B revenue updates, operational challenges and ways to improve. You will maintain a favorable working relationship with all divisions to foster and promote a cooperative and harmonious working climate conducive to maximum employee morale, productivity and efficiency/effectiveness, and follow department policies, procedures, service standards, and all safety policies. Other duties as assigned.

Requirements

• Previous Food & Beverage experience in a senior leadership role required
• Minimum 5-7 years progressive experience in managing F&B operations in a luxury hotel gained from working in global key cities
• Computer literate in Microsoft Windows applications required
• University/College degree in a related discipline
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to work effectively with programs including Microsoft Office, Open Table - Guest Centre, Avero Slingshot, Opera, Silverware and Revinate
• Excellent communication and organizational skills
• Entrepreneurial mindset with strong interpersonal and problem solving abilities
• Must provide proof of eligibility to be employed in the United States of America

Nice To Haves

• Experience in a Forbes 5 environment preferred but not essential
• Experience in a union environment preferred

Responsibilities

• Inspire and drive innovative experiences and activations, menus and concepts; creating a destination of choice for both Hotel and external guests
• Participate as a Senior Leader in hotel wide strategic decisions
• Lead and manage the day to day operations of the Food & Beverage Division ensuring all luxury service standards are followed
• Ensure the implementation of standards in guest service and constantly seek out ways to improve product and service as well as increase volumes and profits
• Lead and support all Food & Beverage departments in the achievement of their financial and operational targets
• Prepare annual budgets and administer in a fiscally responsible manner
• Implement effective control of food, beverage, labor and operating expenses throughout the F&B division
• Assist in the preparation of the annual strategic plan and achieve the goals and targets therein
• Work closely with local, state and governmental organizations in maintaining the highest standards of hygiene, sanitation and cleanliness in food and beverage areas
• Handle all guest complaints in the food and beverage division
• Monitor all F&B prices, establish benchmarks, analyze sales mix, and ensure optimal pricing strategy to drive profitability
• Coordinate the selection, purchasing, storage, inventorying, maintenance and usage of all related food and beverage supplies and equipment
• Oversee the selection, training and development of all Heartists to ensure timely recruitment and career growth
• Develop a high performing F&B Leadership Team and be invested in their growth
• Conduct daily F&B Meeting to discuss VIP guests in house & arrival, F&B revenue updates, operational challenges and ways to improve
• Maintains a favorable working relationship with all divisions to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Benefits

• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe
• Learning programs through our Academies to promote growth and development
• Competitive Health Benefit Package within 30 days of employment
• 401(k)/Roth IRA Eligibility after 60 days of employment
• Cell Phone Usage Reimbursement
• Complimentary Dry Cleaning Services for business attire

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree