Director of Food & Beverage

Crescent Careers • Honolulu, HI

5d

About The Position

The Director of Food & Beverage directs and organizes the Food and Beverage Department to maintain high standards of food and beverage quality, service, and merchandising while maximizing hotel profitability. The role oversees administrative planning and daily operations across food and beverage areas, including room service, restaurants, banquets, kitchens, and stewarding.

The Director works with managers to develop menus, meet profit objectives, control food, beverage, and labor costs, and maintain quality and service standards. The role also supports staff hiring, training, performance management, and communication, and reviews guest satisfaction to inform operating and marketing policies.

Requirements

• Ability to communicate in English.
• Self-starting personality and an even disposition.
• Maintain a professional appearance and manner.
• Ability to communicate effectively with guests.
• Willingness to help coworkers with their duties and work as a team player.
• Considerable skill in performing complex mathematical calculations accurately.
• Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
• Ability to move throughout food and beverage areas and hospitality suites and continuously perform essential job functions.
• Ability to access and accurately enter information using a moderately complex computer system.
• Ability to assess product quality by smell, taste, and appearance.

Responsibilities

• Direct and organize Food and Beverage Department activities to uphold quality, service, and merchandising standards and maximize hotel profitability.
• Interview, hire, and train associates; recommend performance evaluations; resolve problems; maintain open communication; and recommend discipline or termination when appropriate.
• Plan and direct the department’s administrative and operational functions to meet daily needs.
• Describe, assign, and delegate responsibilities and authority across food and beverage sub-departments, including room service, restaurants, banquets, kitchens, and stewarding.
• Develop, implement, and monitor operating schedules for food and beverage sub-departments to achieve profitable results.
• Work with Food and Beverage managers to create menus designed to attract a predetermined customer market.
• Implement effective controls for food, beverage, and labor costs in accordance with Crescent standards.
• Comply with state, federal, and corporate requirements for serving alcoholic beverages.
• Assist managers in establishing and achieving profit objectives and standards for food quality, service, cleanliness, merchandising, and promotion.
• Review guest satisfaction in restaurants and banquet service and recommend operating and marketing policy changes when sales are declining or stagnant.

Benefits

• Highly competitive compensation.
• Benefit plan for eligible associates and their family members.
• 401(k) matching program for eligible associates.
• Discounts at Crescent-managed properties in North America for associates and their family members.
• Discounts at Marriott brand properties worldwide.
• Health and wellness programs.
• Learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed