F&B - Director

Highgate Hotels•Ketchum, ID

About The Position

We are seeking an accomplished Director of Food & Beverage to join our pre-opening team at Viceroy Sun Valley, a landmark luxury resort set to open in Summer 2026. Located at the southeast corner of Main Street and River Street East - the gateway to downtown Ketchum, Idaho - and just minutes from Bald Mountain’s River Run base, this exceptional property will debut as Sun Valley’s first luxury hotel and for-sale residence offering. As part of the Viceroy team, you’ll help bring our signature experiential hospitality to one of North America’s most iconic, year-round mountain destinations. Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy’s vibe-led hospitality is guided by the brand promise “Remember to Live,” an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho’s Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally. Overview As a member of the Executive Committee, the Food & Beverage Director is responsible for assuring attentive, friendly, courteous, and efficient service in all F&B Outlets while maintaining adherence to budgeted payroll and overhead cost. The Food & Beverage Director is responsible for continually working towards improving sales revenues to meet or exceed budget, directing and organizing the activities of the Food and Beverage Department to ensure a consistently high-quality food product while at the same time developing the team and driving a positive work environment. In addition, this position is charged with consistently improving guest and employee satisfaction.

Requirements

Excellent knowledge of computer accounting programs, P&L proficiency, and analytical skills are required.
Experience in a luxury/lifestyle hotel/resort background required.
A minimum of 5 years’ experience as Director of Food and Beverage in a similar size scope/operation.
Excellent Communication skills.
Be able to effectively present information to customers, clients and other colleagues.
Must be service oriented and be able to multi-task.
Must have knowledge of Food and Beverage operations and health and safety standards.
Must exhibit an approachable and authentic engaging demeanor.
Strong organizational and problem-solving skills.
The ability to motivate and inspire others to work cooperatively to achieve a designated goal.

Nice To Haves

Bachelor’s Degree or equivalent preferred.
Pre-opening experience a plus.

Responsibilities

Ensuring profitability of the of the Food and Beverage department, maximizing revenue and controlling costs.
Work cohesively with the Executive Chef and departmental managers to create revenue opportunity through ongoing activations, menu enhancements, and refreshed concepts.
Collaborate with property Director of Sales on marketing, events, catering opportunities to grow income stream.
Maintain and improve food and beverage service standards with the objective of consistently meeting and exceeding guest expectations.
Lead departmental managers in overseeing staff training and development, coach, counsel when there is a need, with Human Resources .
Constantly and consistently monitor guest survey feedback relative to guest satisfaction with food and beverage offerings in order to maintain the highest level of guest satisfaction, review results with colleagues to develop appropriate corrective action and ensure implementation.
Complete menu analysis in order to remain market-relevant and profit-driven at all times.
Monitor and analyze the activities and trends of competitive restaurants, bars and other hotel's banqueting departments to drive profitability within the hotels’ outlets
Handle all guest complaints, requests and inquiries relative to food and beverage service in the various restaurants.
Conduct monthly food and beverage meetings, daily briefings with outlet managers and supervisors.
Identify and develop talents within the departmental colleagues for future potential growth opportunities.
Lead by example with respect to the Viceroy Values and Brand Standards.
Perform other job duties and projects as directed.