Assistant F&B Director

Bald Head Island Club • Bald Head Island, NC

3d

About The Position

The Assistant Food & Beverage Director is responsible for the effective operation of their assigned restaurant outlets, ensuring memorable experiences for our Members through maintaining high service standards while managing the restaurants and staff.

Requirements

• Prior progressive management experience in private clubs, resorts, hospitality, or related field required (4-7 years)
• Bachelor’s degree in hospitality management, business, or related field
• Ability to communicate effectively and professionally in both written and verbal formats
• Must possess appropriate analytical skills, attention to detail, follow-through, creativity, and a high level of motivation
• Willingness to learn and accept instruction; ability to delegate diplomatically
• Must possess a positive attitude and good work ethic
• Proficient in business-related software (Microsoft Office Suite, POS
• Advanced super-user level familiarity with Microsoft Excel
• Proficient knowledge of restaurant operations, especially fine dining (2-3 years)

Nice To Haves

• Related Certifications a plus (Sommelier, Cicerone, Bourbon Steward, etc)
• Prior training experience required; corporate training experience strongly preferred

Responsibilities

• Oversee the operations of the Clubhouse restaurants, including the Palms, the Terraces, and the Seasonal Outlets, with special focus on the Grille
• Implement the upcoming Grille expansion while independently operating our fine dining restaurant, ensuring Members and Guests receive world class service in line with Club expectations
• Collaborate with and assist the F&B Director in the analysis and improvement of service procedures, efficiency, staffing, and profitability
• Supervise the Sommeliers as they manage the Club’s wine program, assisting with events, inventory, and special orders as needed
• Maintain an active floor presence with strong posture, presence, and support, delegating tasks to staff as needed
• Manage & coach staff, as needed, cultivating a positive & successful team environment
• Display high levels of Emotional Intelligence, including composure, empathy, humor, transparency, accountability,
• Consistently improve Member satisfaction survey scores, responding to surveys and Member issues in a professional and timely manner
• Implement new service training, as needed, developing consistent employee schedules and cross training where appropriate
• Create and maintain standard operating procedures for Clubhouse restaurants, building upon established protocols and improving overall service and efficiency
• Ensure completion of monthly inventory in a timely fashion, keeping auditable records for each outlet and accounting
• Oversee the ordering of beer, liquor, & wine, upholding par levels, adhering to budgetary constraints & accounting guidelines, & keeping Member-favorites in stock
• Adhere to all budgetary guidelines, controlling costs and hitting set targets, especially regarding payroll as a percentage of revenue and COGS
• Work in conjunction with the culinary team to order necessary food products, as needed for the FOH bar service
• Learn and utilize the Northstar and POS systems, running regular reports and keeping track of trends
• Oversee the training and development of all FOH F&B staff, ensuring consistent service to BHIC standards (especially in the off season)
• Create and maintain standard operating procedures for restaurants, building upon established protocols & improving
• Handle any Member complaints promptly and professionally, earning repeat business and ensuring the same issue does not happen again
• Ensure adherence to all health codes, periodically checking compliance, and aiming for a goal of 97 or higher each quarter
• Conduct frequent checks throughout the shift, assisting the team as needed
• Serve as a liaison between front and heart of house, maintaining good relationships between all teams
• Help maintain adequate ticket times for member experience
• Ensure proper shift preparation, including menus, silver & glass ware, music, linens, etc
• Troubleshoot any equipment/systems, as needed (TVs, POS, heaters, fans, etc), ensuring a well-maintained facility
• Participate in daily shift stand ups, preparing team with specials, safety, Member preferences, and other updates while motivating the team for their shift
• Ensure that all direct reports complete their daily opening, closing, and side duties, including completion of standardized checklists
• With the help of HR, develop top-tier hospitality training programs designed to elevate our staff by implementing our new Passport Training Program
• Be familiar with and able to execute the Emergency Preparedness Plans for assigned outlets, in the event of a storm or severe weather
• Assist in other outlets and with events, as needed
• Be detail-oriented and able to prioritize in a fast-paced environment
• Solve problems, work as a team, be a leader, and inspire happiness
• Maintain up-to-date credentials, certificates, and licenses, as applicable
• Commit to continuous professional development, keeping abreast with current industry trends, tools, technologies, and opportunities, attending conferences, seminars, and workshops as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 51-100 employees