Director of Food and Beverage

The Club at Carlton Woods•The Woodlands, TX

13d•Onsite

About The Position

The Club at Carlton Woods is seeking a Director of Food and Beverage to oversee its Food and Beverage operation and ensure paramount member satisfaction. This highly visible and approachable leader will be responsible for hospitality results in dining rooms, special events, private golf tournaments, locker rooms, and on-course comfort stations. The role requires proactive leadership, full-scope management, attention to detail, and an intuitive style to contribute to the overall success of the department and the Club. The Director will work under the direction of the Club's Clubhouse Manager and Director of Operations, with a primary focus on the overall member/guest experience. Key skills include forward planning, team building, departmental leadership, and being visible and interactive with members and staff through effective communication, approachability, and accessibility.

Requirements

Bachelor’s degree from a four-year college or university.
Hospitality Management major preferred.
Member of Club Managers Association of America (CMAA) and other professional associations.
Attends conferences, workshops and meetings (e.g., CMAA’s World Conference and Club Business Expo and CMAA chapter meetings) to keep abreast of current information and developments in the field to enhance his or her value and quality of services to the members.
Five or more years of related experience with three or more years as a manager.
Substantial private club or hospitality industry experience with management and supervisory experience and progressive professional advancement.
Ability to function as club’s manager during his/her absence.
Must demonstrate appropriate analytical skills, attention to detail, organizational and project management skills.
Ability to develop and maintain awareness of occupational hazards and safety precautions; skilled in following safety practices and recognizing hazards.
Knowledge of and ability to perform required role in emergency situations.
In depth knowledge of A la Carte dining operations and F&B training practices.
Strong oversight over banquet and event operations.
Work closely with the Clubhouse Manager and Director of Operations.
Responsible for operation of all aspects of the Clubhouse and hospitality outlets.
Responsible that appropriate coverage for all areas in the Clubhouse is adequately covered to deliver Carlton Woods exceptional service standards.
Enforces budgets, staffing and general operating procedures; directs the work of Clubhouse F&B staff.
Functions as an administrative link between departments.
Closely monitors beverage inventory and ordering.
Works closely with bartenders and manages a dynamic beverage program.
Hire and train F&B supervisors and staff.
Responsible for closing dining shifts 90% of the week.
Participate in hiring locker room, F&B and banquet service staff.
Monitors internal cost control procedures.
Monitors safety conditions and employees’ conformance with safety procedures; updates emergency plans and procedures and assures that effective training for these programs is conducted in all departments.
Maintains contact with members and helps to assure maximum member satisfaction.
Receives and resolves complaints from club members, guests and employees.
Participates in ongoing facility inspections throughout the club to assure that cleanliness, maintenance, safety and other standards are consistently attained.
May serve as a departmental manager in that manager’s absence.
Attends management and staff meetings as scheduled.
Interacts with members answering questions, solving problems, overseeing services and cleanliness and showing the club facilities to visitors.
Counsels with other managers and employees about employee grievances and complaints; directs problem correction where possible.
Monitors labor; evaluates scheduled and actual labor hours and costs.
Researches new products and develops an analysis of their costs and benefits.
Oversees daily club operations.
Works with Human Resources Department staff to develop long-term staffing needs for the clubhouse department.
Works with department heads to plan professional development programs for applicable staff.
Ensures that all legal requirements are consistently followed.
May perform clubhouse opening and closing duties, including those related to security.
Recruits for and manages the club’s staffing levels.
Monitors employee dress codes and member dress codes as applicable.
Conducts training and other meetings with department staff.
Completes other appropriate assignments made by the Director of Operations and General Manager.

Nice To Haves

Certified Club Manager (CCM) designation through CMAA or in current pursuit of this designation desirable.

Responsibilities

Oversee the Food and Beverage operation to ensure paramount member satisfaction.
Oversee and be responsible for the hospitality results in the dining rooms, special events, private golf tournaments, locker rooms and on course comfort station.
Ensure that the goals of both the food & beverage department and the operations of the Club are being met through proactive leadership and full‐scope management.
Function as the club’s manager during his/her absence.
Develop and maintain awareness of occupational hazards and safety precautions; skilled in following safety practices and recognizing hazards.
Knowledge of and ability to perform required role in emergency situations.
Responsible for operation of all aspects of the Clubhouse and hospitality outlets.
Ensure that appropriate coverage for all areas in the Clubhouse is adequately covered to deliver Carlton Woods exceptional service standards.
Enforce budgets, staffing and general operating procedures; direct the work of Clubhouse F&B staff.
Function as an administrative link between departments.
Closely monitor beverage inventory and ordering.
Work closely with bartenders and manage a dynamic beverage program.
Hire and train F&B supervisors and staff.
Responsible for closing dining shifts 90% of the week.
Participate in hiring locker room, F&B and banquet service staff.
Monitor internal cost control procedures.
Monitor safety conditions and employees’ conformance with safety procedures; update emergency plans and procedures and assure that effective training for these programs is conducted in all departments.
Maintain contact with members and help to assure maximum member satisfaction.
Receive and resolve complaints from club members, guests and employees.
Participate in ongoing facility inspections throughout the club to assure that cleanliness, maintenance, safety and other standards are consistently attained.
May serve as a departmental manager in that manager’s absence.
Attend management and staff meetings as scheduled.
Interact with members answering questions, solving problems, overseeing services and cleanliness and showing the club facilities to visitors.
Counsel with other managers and employees about employee grievances and complaints; direct problem correction where possible.
Monitor labor; evaluate scheduled and actual labor hours and costs.
Research new products and develop an analysis of their costs and benefits.
Oversee daily club operations.
Work with Human Resources Department staff to develop long-term staffing needs for the clubhouse department.
Work with department heads to plan professional development programs for applicable staff.
Ensure that all legal requirements are consistently followed.
May perform clubhouse opening and closing duties, including those related to security.
Recruit for and manage the club’s staffing levels.
Monitor employee dress codes and member dress codes as applicable.
Conduct training and other meetings with department staff.
Complete other appropriate assignments made by the Director of Operations and General Manager.