Director of Food and Bev - Crowne Plaza KC - Kansas City, MO

Hotel Equities•Kansas City, MO

5h•$75,000 - $85,000•Onsite

About The Position

Hotel Equities is seeking a Director of Food and Beverage for the Kansas City Airport Marriott. This role involves planning and managing the operations of the Food and Beverage departments to ensure guest satisfaction and achieve financial goals. The position is responsible for short and long-term planning, managing front and back-of-house operations, and developing budgets and marketing plans. Key areas of responsibility include Banquet/Catering Operations, Restaurant, Coffee Shop, Room Service, and Lounge. The Director will also participate in the Hotel Executive Committee and manage human resources within the division, including recruitment, training, and employee development.

Requirements

Previous Food and Beverage Director experience in hospitality including Banquets, Coffee Shop, and Restaurant operations.
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
Requires advanced knowledge of the principles and practices within the food & beverage/hospitality profession.
Knowledge required for management of people, complex problems and food and beverage management.
Must have some culinary training and/or experience in a fine dining establishment.
Ability to study, analyze and interpret complex activities.
Must possess highly developed communication skills to negotiate, convince, sell and influence other managerial personnel, hotel guest(s), and/or corporate clients.
Must possess excellent comprehension and hearing skills due to telephone and face-to-face interaction with guests, corporate office and associates.
Must have excellent vision for administrative responsibilities (i.e., forecast, purchase orders, budget review and invoice approval).
Must possess excellent speech communications for guest, corporate, vendor and associate interaction, 100% of the work day.
Must be literate for written guest communication, administrative and Human Resource responsibilities. Requires excellent reading and writing abilities 100% of the work day.
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays

Responsibilities

Plan and manage operations of the Food and Beverage departments to achieve customer satisfaction and quality service while meeting/exceeding financial goals.
Responsible for short and long-term planning and the management of the Food & Beverage operations in the front and back of the house.
Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.
Manage the human resources within the division. Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate, as appropriate.
Implement and manage all company programs (company/franchise) to ensure compliance with the SOPs; to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to capture more in-house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.
Manage the maintenance/sanitation of the food and beverage areas and equipment in the hotel to protect the asset, comply with regulations and ensure quality service.
Resolve customer complaints, as appropriate, to maintain a high level of customer satisfaction and quality.