Director of Fitness and Membership Experience (58765)

JEWISH FEDERATION OF GREATER LONG BEACH AND WEST ORANGE COUN•Long Beach, CA

7d•Onsite

About The Position

The Alpert JCC is a multigenerational community center seeking a strategic, hands-on Director of Fitness & Membership Experience to grow membership and expand high-quality fitness, aquatics, recreation, and wellness programs that drive engagement, retention, and revenue. This is a high-profile leadership position, and the Director will play an integral role in driving strategy and execution. We seek a leader who will elevate the member experience in a “Ritz-Carlton” manner, strengthen programs, and build sustainable earned revenue while fostering connection and belonging. They will also provide strong staff leadership and ensure financial performance through clear strategy, execution, and regular reporting.

Requirements

Bachelor’s degree in Exercise Science, Sports Management, Athletic Training Education, or Health & Wellness Promotion required
3–5+ years of demonstrated success in a leadership role within a gym, fitness or membership operations setting
Demonstrated success driving program growth and earned revenue
Supervisory and team leadership experience
Strong business, customer service, and relationship-building skills
Proficiency in MS Office products and database software preferred

Nice To Haves

Master’s degree preferred
Fitness and/or aquatics certifications preferred (or ability to obtain)
CPR, AED, First Aid, and lifeguard certifications preferred (or ability to obtain)
Experience in community-based or nonprofit settings a plus

Responsibilities

Set KPI’s and lead strategies to increase new member acquisition, retention, and engagement
Develop and execute initiatives that drive membership sales, program participation, and upgrades
Respond to Member's concerns, suggestions and complaints in a timely (24-48 hours), professional and consistent manner.
Track and analyze membership and program performance to guide growth decisions
Build relationships with current and prospective members through outreach and on-site engagement
Promote cross-participation across fitness, aquatics, and Jewish Long Beach programs
Oversee all fitness center, group exercise, personal training, and liaison with aquatics programs run by Premiere, and wellness initiatives
Design and launch innovative programs that respond to community demand and generate revenue
Expand specialty offerings such as personal training, swim instruction, youth programs, and fitness challenges
Supervise, recruit, train, and retain high-quality instructors, trainers, and program staff
Monitor industry trends and competitor offerings to keep programs dynamic and competitive
Develop and manage departmental budgets with a focus on growth and profitability
Monitor revenue, participation, and expenses to ensure strong financial performance
Oversee facilities, schedules, safety, equipment, and daily operations across fitness and aquatics
Implement systems for sales tracking, customer service, program evaluation, and reporting
Hire, supervise, coach, and evaluate fitness and membership staff
Build a performance-driven, service-oriented team culture
Ensure all certifications, safety training, and compliance requirements are met
Lead ongoing training, communication, and accountability processes to set and achieve annual and long-term goals
Partner with Marketing to promote membership and program growth
Develop new and expand existing relationships with organizations and businesses in the Jewish and greater community that will enhance the visibility of programs.
Serve as a member of JLB’s leadership team
Act as an ambassador for JLB’s mission, values, and community
Represents the organization in appropriate meetings and at interagency and professional conferences.
Responsibilities may be changed as the needs of the organization change. This would be done with prior consultation with the Chief Operating Officer.