Director of Financial Aid (Lake County)
About The Position
Under the direction of the Executive Director of Campus Financial Aid Operations and Vice Chancellor of Student Affairs, the Director of Financial Aid will lead the financial aid and veterans affairs operation at the Lake County Ivy Tech Community College Campus. This role directs and manages key financial aid and veterans affairs processes at the Lake County campus, including assisting students with FAFSA, resolving financial aid issues, completing verification, and ensuring students are in a paid status before classes begin. The position also supports veteran students with their educational benefits, administers the Federal Work-Study Program, manages scholarships and institutional aid, reviews emergency aid requests, serves on Satisfactory Academic Progress (SAP) appeals committees, and manages the campus unusual and special circumstances review process. Additionally, the Director conducts financial aid outreach, establishes relationships with campus personnel, and coordinates with processing hubs, all while adhering to FERPA and other regulatory requirements.
Requirements
- Bachelor’s degree required.
- Three or more years’ experience administering financial aid programs.
- Must demonstrate ability to build and maintain strong, authentic relationships.
- Strong organizational skills and superior attention to detail required.
- Proven success simultaneously managing multiple projects and initiatives required.
- Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.
Nice To Haves
- Master’s degree preferred.
- Supervisory experience preferred.
- NASFAA Professional Credentials or Certified Financial Aid Administrator (FAAC®) designation preferred.
Responsibilities
- Directs and manages key financial aid and veterans affairs processes at the Lake County campus.
- Lead efforts on campus to assist students with filing their Free Application for Federal Student Aid (FAFSA), resolving financial aid issues, completing verification, and getting into a paid status before the start of classes.
- Support veteran students with their educational benefits.
- Administer and fully utilize the Federal Work-Study Program.
- Administer scholarships and institutional aid, including the Ivy Tech Grant and the Ivy Tech Scholarship, and organize campus scholarship committees.
- Review emergency aid requests in conjunction with other campus offices.
- Organize and serve on the campus Satisfactory Academic Progress (SAP) appeals committees.
- Manage the campus unusual and special circumstances review process.
- Conduct financial aid outreach to current Ivy Tech students and prospective Ivy Tech students in the local community.
- Establish effective relationships with key campus personnel and work closely with campus enrollment services and student success staff members.
- Coordinate efforts with the Financial Aid and Veteran and Military Benefits processing hubs.
- All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
Benefits
- Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
- Dental plan with no-cost preventive services and coverage for orthodontia
- Vision plan with low-cost exams and allowances for glasses or contact lenses
- Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
- Wellness program with opportunities to earn $250 in Wellness Rewards
- Flexible Spending Accounts for healthcare (limited purpose) and dependent care
- 10% employer retirement contribution, fully vested after two years
- Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
- Short-term and long-term disability benefits
- Fee remission for employees, spouses, and dependent children
- Tuition assistance for undergraduate, graduate, and doctoral programs
- Paid professional development opportunities
- Generous paid time off, including vacation, sick leave, holidays, and winter recess
- Flexible work arrangements where available
- Paid childbirth recovery leave (8 weeks)
- Paid parental leave (4 weeks)
- Eligibility for Public Service Loan Forgiveness
- Additional discounts on gym memberships, transportation, and various retail services
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What This Job Offers
Job Type
Full-time
Career Level
Director
