Director of Financial Aid, Operations and Outreach

Connecticut State Community College•New Britain, CT

1d•Onsite

About The Position

The Director of Financial Aid, Operations and Outreach supports the Associate Vice President for Financial Aid Services & Title IV Compliance in the execution of strategic enrollment plans and regulatory and compliance issues for Financial Aid at assigned campuses. The position manages and oversees the daily operations of financial aid services for an assigned group of campuses, which includes but is not limited to implementing and developing policies and procedures, maintaining compliance with federal, state, foundation and institutional aid programs, supervision and staff training, and other duties as assigned.

Requirements

Master’s degree in accounting, business, student affairs, public administration, or related field together with four (4) or more years of experience in financial aid in a higher education setting, with at least two (2) years of supervisory experience; or a combination of education, training and experience which would lead to the competencies required for successful performance of the position’s essential duties.
Substantial experience with a highly automated financial aid management system and a thorough knowledge of state and federal regulations are required.
Demonstrated operational knowledge of a financial aid office.
A comprehensive knowledge of state and federal financial aid rules and regulations.
Familiarity with funding sources, their policies, and regulations.
The ability to multi-task and manage multiple deadlines in a fast-paced environment.
Exceptional problem solving, planning, and organizational skills.
Demonstrated advanced knowledge and abilities in training and assisting staff members in a higher education environment.
Ability to work effectively with individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities
Excellent interpersonal, oral, and written communication skills
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams)

Nice To Haves

Experience overseeing financial aid operations across multiple campuses or within a centralized service model
Experience with Return of Title IV (R2T4) process oversight
Experience using data analytics, dashboards, or key performance indicators to manage financial aid operations
Experience with enterprise student information systems, including but not limited to Banner, PeopleSoft, or Colleague
Experience working in a community college or multi-campus higher education system

Responsibilities

Reports to the AVP for the execution of strategic enrollment plans and regulatory and compliance issues.
Responsible for the daily operations of financial aid services at assigned campuses.
In collaboration with the AVP, develops, maintains, and implements policies for the compliant administration of federal, state, foundation, and institutional aid programs.
Assists in fund reconciliation activities, as needed.
Reviews and resolves overawards. Ensures effective procedures are in place to prevent overawards and establishes safety to identify and resolve issues in a timely manner.
Manages the Return of Title IV process. Ensures that calculations and communications are completed both accurately and timely.
Supervises campuses within the designated region; coordinates ongoing staff training programs and new staff training; assists the AVP with the development of broader professional development.
Oversees promotional and informational materials for distribution and use across the campuses.
Promotes an atmosphere of exceptional customer service as a means to promote positive student experiences.
Delivers and participates in training activities and workshops, as needed.
Performs other duties and tasks to support the overall success of the division.
May involve occasional evening or weekend work.
Attendance and participation at convocation and commencement ceremonies
Service on assigned committees and task forces
Attendance and participation at committee, staff, informational and professional meetings which may occur during evenings and weekends.