Director of Field Operations, Cobrand Card

Sunbit • Los Angeles, CA

3h • Remote

About The Position

At Sunbit, we are transforming how consumers pay for everyday purchases by building frictionless credit and cobranded card solutions at the point of sale. Reporting directly to the Vice President, Strategy & Operations, the Director of Field Operations, Cobrand Card delivers high-impact growth across retail partner locations nationwide. In this role, you will hold end-to-end accountability for performance across field marketing channels-maximizing application volume, accelerating point-of-sale conversion rates, and ensuring long-term partner success. You will operate with dual credibility: trusted by store teams as a results-focused leadership presence on the sales floor and trusted by corporate retail executives as a strategic partner who delivers tangible improvements in retail unit economics, associate productivity, and field execution.

Requirements

• 10+ Years of Relevant Experience: Background in Retail Field Operations, Merchant Services, Store Leadership, Financial Services Field Sales, or Cobrand Card Program Management.
• People Leadership: Proven track record of direct people management—coaching, developing, and leading field-based or regional team members to exceed performance goals.
• Retail Operations Rigor: Deep familiarity with retail store environments, associate scheduling rhythms, checkout workflows, and retail KPI structures.
• Financial Product Track Record: Proven success driving customer acquisition for co-branded credit cards, private-label credit cards (PLCC), point-of-sale financing, or related financial products in retail settings.
• Executive Presence & Authenticity: Ability to present operational strategies and growth plans to VP/C-level client stakeholders while remaining engaging, relatable, and credible with hourly store associates.
• Travel Flexibility: Willingness to travel 50–60% nationwide for store visits, co-traveling with direct reports, and strategic partner reviews.
• Field Performance & Conversion Drive: A results-oriented mindset focused on driving tangible credit card application volume and point-of-sale conversion, prioritizing measurable outcomes over general training and facilitation.
• Dual-Track Trust Building: The ability to pivot seamlessly from coaching associates on the retail floor to presenting operational growth strategy in corporate boardrooms.
• Team Development & Operational Scale: Ability to build processes and playbooks that enable direct reports to operate independently and drive results.
• Analytical Capability: Skill in leveraging store performance data to diagnose execution bottlenecks and deploy structured field action plans.

Responsibilities

• Manage & Mentor Direct Reports: Lead, recruit, and mentor two direct reports (Account Managers), establishing clear KPIs, travel cadences, and execution goals. Build and lead a growing team.
• Scale Field Operations: Build standardized playbooks, coaching toolkits, and reporting frameworks for your team to maximize their impact across assigned retail regions.
• Performance Accountability: Drive operational efficiency across your team, ensuring balanced territory coverage, high-quality associate training sessions, and measurable store performance gains.
• Corporate Store Ops Relationship Management: Manage direct, key relationships and serve as the primary operational contact between Sunbit’s Cobrand Card leadership and our retail partners’ Corporate Store Operations, Regional Directors, and Field Executives.
• Operational Strategy & Process Optimization: Collaborate with the VP of Strategy & Operations, Cobrand Relationship Manager, and cross-functional team to design, launch, and refine customized cobrand card rollout playbooks, store-level incentives, and checkout integration.
• Performance Analytics & Business Reviews: Track and analyze key field metrics (application volume, approval rates, associate active rates, and store-by-store conversion) to lead data-driven business reviews with retail leadership.
• Drive Application Volume: Own overall targets across assigned retail partners, proactively identifying underperforming districts or stores and deploying field interventions to accelerate performance.
• Associate Training & Enablement: Create and deliver on-location and virtual training programs that empower store associates and managers to naturally offer cobranded credit cards at checkout.
• Culture & Engagement Building: Establish energetic campaigns, store contests, and associate advocacy initiatives that embed cobrand card sign-ups into daily store operations.
• Feedback Loop: Serve as the voice of the store associate back to Sunbit’s Strategy, Product, and Marketing teams to eliminate point-of-sale friction and continuously streamline checkout workflows.

Benefits

• Competitive pay and stock options
• Unlimited PTO
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Parental Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching
• Cell Phone Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed