Director of FESCO & Housing Services

LA FAMILIA•Hayward, CA

69d•$90,000 - $94,000

About The Position

Except in the case of an undue hardship, La Familia provides reasonable accommodations to persons with disabilities when the accommodations are necessary to enable the persons to perform the essential functions of the job. The Agency also provides reasonable accommodations when necessary based on religious needs. Individuals requiring workplace accommodations must discuss their needs with La Familia Human Resources. Individuals seeking accommodations for disabilities are typically required to provide medical documentation supporting the existence of a disability, the need for the accommodation, and what workplace modifications will enable the employee to perform the essential functions of the job. POSITION OVERVIEW: The Director of Supportive Housing and Homelessness Services/FESCO reports to the Chief Strategy Officer and is responsible for the effective leadership, management, and oversight of all FESCO housing and homeless service programs. This includes program operations, staff supervision, facilities management, safety and compliance, service quality, contract management, and strategic development. This role oversees a portfolio of programs and services, which currently includes: Les Marquis, a 25-bed emergency shelter Banyan House, 8 units of transitional housing 3rd Street Apartments, 4 1-bedroom permanent housing apartment units McKinney Linkages, which provides transitional housing and rent subsidies Alumni Services/Aftercare Counseling Program Housing Navigation This role collaborates closely with assigned direct reports, key direct service staff, the Chief Strategy Officer, other Community Support and Advocacy Directors, and leaders of administrative departments at La Familia. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.

Requirements

Bachelor’s degree in Business Administration, Public Administration, Social Work, or other related field preferred, OR at least five (5) years’ experience as a housing, social work manager, or related field with supervisory responsibilities with continually increased responsibilities in previous positions.
Minimum of 3 years of supervisory experience, with strong supervisory and staff training skills utilizing a team approach to problem solving and strengths-based management.
Demonstrated success managing direct service programs and supervising multidisciplinary teams in a nonprofit or public agency setting.
Knowledge of housing-first principles, coordinated entry systems, trauma-informed care, and harm reduction approaches.
Experience with planning, developing, contracting, marketing, and providing housing services to various populations and un-housed families.
Have the ability to work comfortably with various stakeholders, including Housing and Homelessness Services, Adult Protective Services and Child Protective Services, schools, criminal justice, and funders.
Proficient in MS Office and Google Workspace products.
Valid CA Driver’s license required.
Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.
Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.
Take all required meal and rest breaks in compliance with state, federal, and agency policies.
Review and submit timesheets by established deadlines to ensure timely payroll processing.
Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues.
Maintain consistent and reliable attendance to support team and program operations.
Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.
Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.
Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate.
Handles difficult or conflict situations constructively and seeks appropriate assistance.
Accepts accountability and constructive feedback.
Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation.
Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders.
Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency.
Ability to safely operate a motor vehicle
Ability to push, pull, and lift up to 50 pounds frequently.
Ability to stand and move from one location to another daily.
Ability to sit for prolonged periods of time
Ability to visually focus on near and far items, and to be able to switch between them.
Ability to reliably report to work on time and perform the position's required tasks as scheduled
Ability to grasp and carry items
Ability to hear and effectively communicate with co-workers, clients, and the public
Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future
Ability to process information and data for use within the organization

Nice To Haves

Masters in Social Work from an accredited university and a minimum of two years post-degree experience highly desired.
Bilingual proficiency in Spanish and English is preferred but not required.
Experience in non-profit and community-based organizations preferred.
Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.
Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.
Demonstrates cultural awareness and provides respectful, client-centered care.
Maintains knowledge of community resources for client referrals
Understands and applies legal requirements, including confidentiality and risk management.

Responsibilities

Department Program & Strategy Leadership
Staff Supervision & Development
Contract & Compliance Oversight Management
Program & Coverage Responsibilities
Timekeeping & Attendance Responsibilities
Other

Benefits

Excellent Health benefits package for you and your family, including:
Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance.
Vacation, 15 paid holidays, 12 paid sick days upon accrual
Employee Assistance Plan to support you and your family’s well-being and finances
Pet Plan Benefit:
PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
403(b) retirement plan
Work-life wellbeing & excellent work hours
La Familia understands the importance of work-life balance! Our therapists enjoy flexible scheduling options, including hybrid work arrangements, to ensure high-quality client care while maintaining their well-being.
License and Certification renewals reimbursed.
Supportive/Collaborative work environment
Opportunities for Growth and Professional Development
We believe in growing together. As a team member, you’ll have access to structured mentorship and ongoing training. Whether you’re pursuing licensure or looking to specialize in clinical psychology, we support your growth every step of the way.