Director of Facilities, Acquistions, & Rehab (3789)

COMMUNITY HOUSE MENTAL HEALTH AGENCY•Seattle, WA

8d•$95,000 - $135,000•Onsite

About The Position

Here at Community House Mental Health Agency, we strive to provide a supportive family atmosphere in Seattle and King County for people with severe and persistent mental illness. Each person who walks through our door has a unique story, and we believe that everyone deserves to feel welcomed and valued. Community House has an outstanding opportunity for a Director of Facilities. The Director of Facilities is responsible for the overall performance, accountability, and effectiveness of the maintenance and facilities function across all agency properties, including office and residential sites. This role provides direct oversight of maintenance staff, including assigning, prioritizing, and reviewing work; ensures full utilization and accuracy of the work order system; and maintains responsibility for critical building systems, life-safety compliance, and regulatory readiness. They will oversee vendors, work closely with the CEO on property acquisitions and/or rehabilitations and ensure that all facilities are following local, state, and licensing agencies’ requirements. The successful candidate will be responsible for developing and executing department strategies, ensuring program goals are met, and providing leadership and guidance to the maintenance team members. This position requires excellent organizational skills, the ability to work with diverse teams, and a commitment to creating a positive environment for our staff and clients. At Community House, we value a strong work-life balance and aim to provide the best support for our workers.

Requirements

Minimum 4 years’ experience in a similar leadership role and technically proficient, preferably within Residential Property Maintenance.
Management experience in hotel maintenance, facilities maintenance, or construction will also be considered.
Knowledge of up-to-date construction codes and best practices
Valid Driver's License, an insurable driving record per insurance carrier review, current motor vehicle insurance, which meets State requirements.
Must be proficient in speaking, reading, and writing in English.
Demonstrable computer skills (MS Office, property management-related software, etc.)
Knowledge in methods, principles, and practices of developing, implementing, coordinating, and administering facility services.
Knowledge of compliance aspects related to facilities including building, fire, construction codes, ADA requirements, and Safety Data Sheets
Experience using work order management system software.

Nice To Haves

Bachelor’s degree or Industry certifications can substitute in combination with experience.

Responsibilities

Lead, supervise, support, and hold accountable Maintenance staff and contracted vendors.
Assign, prioritize, and review daily and weekly maintenance work.
Evaluate completed work to ensure quality and consistency on a periodic basis.
Maintain a strong presence across all facilities to monitor work quality, safety, and team performance.
Monthly visits to each agency site to ensure functioning of all systems and identify any issues that will need to be addressed by maintenance or other departments as applicable.
Ensure all assigned tickets that are placed in Maintenance Care ™ are triaged, assigned, and completed within established service-level expectations.
Monitor ticket backlog, aging, and completion trends; proactively address delays or recurring issues.
Create weekly reports from Maintenance Care ™
Implement and refine processes for efficient ticket routing, communication, and documentation.
Oversee preventive maintenance programs for building systems, equipment, and infrastructure.
Coordinate repairs, inspections, and vendor services to ensure operational continuity.
Ensure compliance with safety, environmental, and regulatory requirements.
Participate in a scheduled on-call rotation, providing 24/7 availability during assigned periods to address facility emergencies and urgent operational needs.
Manage departmental budget, including labor, supplies, equipment, and vendor contracts.
Report on extraordinary monthly budget variances, and cost-saving opportunities.
Approve purchases, review invoices, and ensure responsible use of organizational resources.
Oversee relationships with external vendors, contractors, and service providers.
Evaluate performance and ensure contract compliance.
Coordinate large-scale repairs, capital projects, and facility upgrades.
Recruit, train, and mentor team members to build a high-performing department.
Conduct performance evaluations and support professional development.
Foster a culture of safety, accountability, and continuous improvement.
Develop and maintain collaborative working relationships across departments, external vendors, and clients in a manner that is respectful and offers clear expectations of what the department will do.
Work closely with Property Management Department to ensure unit move outs and turnover in timely manner.