Director of Events - Island H2O Water Park

NDM Hospitality Services

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About The Position

JOB SUMMARY: Responsible for the overarching operational strategy of after-hours events with shared oversight (Director of Operations) of the following departments: Aquatics and Slide Operations; Admissions and Guest Service; Security; Live Entertainment including concerts, shows, recreation; Parking; and Risk Management /First Aid/Safety. SPECIFIC DUTIES AND RESPONSIBILITIES: Development and implementation of operating policies and standards affecting departments within the Operations Division with specific focus on after-hours (nighttime) events.

Requirements

• Minimum five (5) years of Events / Operations management experience; preferably in a live entertainment venue.
• Demonstrated ability to accomplish goals through motivation and delegation, as well as through established systems.
• Ability to evaluate processes and procedures and recommend efficiencies and process improvements.
• Demonstrated ability to take initiative and execute to accomplish strategic objectives.
• Outstanding skills in organization, budget control, and guest service.
• Excellent motivational, leadership and team-building skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint. Experience with point of sale, inventory systems, scheduling, budgeting, forecasting a must.
• Must be able to work varied shifts, including nights, holidays and weekends.
• Professional appearance is essential.

Nice To Haves

• A BA/BS degree in Business Management or related discipline preferred.

Responsibilities

• Oversee all aspects of special event operations, including staff hiring/auditions and training, event set-up, and tear down.
• Provide hands-on coaching and training to ensure exceptional guest experience and activation delivery.
• Full P&L management of nighttime events and optimization of strategy for enhancing financials / overall experience of events
• Effectively drive ancillary revenue / in-park spend through collaborative strategies in coordination with the commercial (F&B/Retail team); specific to after-hours events.
• Devise strategic partnership program to include scalable activations in coordination with commercial vendors to enhance guest experience and drive additional revenue.
• Serve as Manager on Duty for all nighttime events, to include responding to guest needs/concerns, staff needs/concerns, manage general liabilities within the park and complete supporting documentation as required. MOD also has direct oversight of commercial lines of the business as well (F&B/Retail) while acting in this capacity.
• Work Closely with the Entertainment group to ensure proper execution / facilitation of talent
• Work closely with outside promoters / in house marketing team to promote the event
• Work closely with Human Resources to ensure appropriate staffing levels and management for after-hours events to include scheduling, payroll review and approvals.
• Ensure compliance with all applicable federal, state and local laws and standards in all areas of responsibility.
• Work closely with Water Park GM on ensuring all necessary insurance is in place for special events
• Maintain all required water safety certifications and maintain a water safety program meeting the highest industry safety standards
• Research, analyze and monitor projects to ensure adoption of best practices.
• Other duties as assigned.

What This Job Offers

• Career Level: Manager