General Manager – Island H2O Water Park

NDM Hospitality Services

About The Position

Island H2O Water Park-named one of the Best Water Parks in the U.S. for 2025-is seeking an exceptional General Manager to lead operations, elevate guest experience, and drive strategic growth at our nationally recognized, tech-forward destination: https://islandh2owaterpark.com/ As Central Florida's most innovative water park, Island H2O blends thrilling attractions with interactive wearable technology, dynamic events, and a guest-first philosophy. Our 20+ attractions-ranging from a dual beach‑beach wave pool to immersive slides, a 1,300-foot lazy river, multilevel interactive play structures, and ‑level interactive play structures, and adults areas-are designed for guests of all ages and anchored by ‑only areas-are designed for guests of all ages and anchored by cutting‑edge digital engagement. We are searching for a visionary, people centered‑centered operational leader to steward this unique environment. The General Manager (GM) is the senior leader responsible for all facets of park operations, ensuring a safe, unforgettable, and profitable guest experience while fostering a high-performance, ‑performance, people‑centered culture. The GM oversees operational strategy, guest experience, safety standards, financial performance, team leadership, and community or partner engagement. You will serve as the face of Island H2O-an inspiring, visible leader committed to excellence and continuous innovation.

Requirements

7+ years of progressive leadership experience in theme parks, water parks, attractions, hospitality, or recreation industries.
Strong financial management and operational expertise.
Proven ability to lead high-performance teams in a fast-paced, guest-centric environment.
A leadership style rooted in transparency, empathy, communication, and inspiring excellence-mirroring Island H2O's people-first philosophy.

Nice To Haves

Experience with aquatic safety, risk management, or lifeguard operations strongly preferred.
Comfortable integrating new technologies and data-driven improvements.

Responsibilities

Direct all daily park operations, ensuring seamless and safe functioning of attractions, food & beverage, retail, admissions, events, and guest services.
Maintain exceptional lifeguarding and aquatic safety standards-core to the Island H2O experience.
Lead the implementation of advanced technologies (wearables, AI assisted‑assisted monitoring, cashless systems) to drive efficiency and elevate guest engagement.
Champion a guest first‑first culture that aligns with Island H2O's reputation for delivering vibrant, memorable experiences.
Ensure consistent high-quality service across all guest touchpoints, including new and seasonal signature events.
Innovate programming to match evolving market trends and create compelling attendance drivers.
Oversee budgeting, forecasting, revenue management, cost controls, and profitability targets.
Leverage dynamic pricing models and seasonal strategies to optimize revenue.
Monitor KPIs related to attendance, guest satisfaction, labor, operations, and safety.
Recruit, train, and inspire a diverse team of full-time‑time and seasonal employees.
Foster a culture of authentic leadership, cross training‑training, loyalty, and empowerment-values shown to be core to the park's successful operations.
Promote continuous improvement and team member development.
Uphold stringent aquatic safety, sanitation, and compliance protocols-essential in industry-leading parks.
Ensure adherence to local, state, and federal regulations.