Director of Events

Charlotte Country Club•Charlotte, NC

13h•Onsite

About The Position

The Director of Events is responsible for the club’s event management strategy and execution of all events. This role involves leading and developing the Event Planning Team to deliver first-class event services and exceed member expectations. The Event Planning Team provides highly personalized assistance to members, helping hosts with almost every aspect of their event. Working collaboratively with culinary, service, and facilities teams, the Event Planners focus on providing "five-star" personalized and professional service. The team plans a variety of banquet functions including wedding ceremonies and receptions, dinner dances, golf outings, cocktail receptions, business meetings, celebration dinners, and holiday parties. The Club operates vibrantly and busily throughout the year, known for its quality of food, facilities, and service, with an excellent culinary and leadership team, striving for a positive work environment.

Requirements

Honest, respectful, empathetic, dedicated, strong work ethic, and a positive attitude.
Demonstrated experience planning and executing a high volume of custom meetings and elaborate events upwards of $3 million in function revenue and 600+ event attendees.
Demonstrated results in developing new and enticing events to continuously enhance the member experience.
Must be able to handle a fast-paced, high-end, busy, and sophisticated environment.
Enthusiasm and patience are essential with the ability to effectively deal with stress and conflict.
Excellent time-management skills.
Strong communication skills are crucial in planning flawless and memorable events.
Consistency in following up and following through with members and teammates is required.
Detail oriented with excellent organizational skills.
Highly motivated and must always want to make every member experience special.
The desire to learn and improve daily.
Passionate drive to be creative and informed with the latest industry trends.
Microsoft Office proficiency.
Minimum of 5 years’ experience in event planning required.
Minimum of 3 years leading and developing a team of professionals is strongly preferred.
College degree in a related field required.
Must have experience creating and/or reviewing event contracts with multiple parties to include client and vendors.

Nice To Haves

Experience in a private club preferred.
Hospitality major a plus.
Experience with North Star or Jonas POS software is a plus.

Responsibilities

Strategize and implement an average of 1,000 private and club events exceeding $3 million in function revenue and event capacities of more than 600 participants.
Lead the Event Planning team, providing constant coaching, feedback, and development to ensure Club standards are consistently met.
Facilitate short and long-term planning for event operations with the Assistant General Manager to increase banquet sales and enhance member experience.
Oversee all hiring and training of the Event Planning team, including creating schedules, and new hire training materials.
Lead weekly Banquet Event Orders (BEO), Culinary, and monthly inter-department event meetings.
Maintain annual Event Analysis Profit & Loss for all Club events and holiday functions.
Collaborate with various departments to gather information including labor costs, food costs, rental costs, and vendor costs.
Maintain and submit department budget, revenue, and expenses.
Distribute departmental administrative tasks to the Event Planning Team.
Manage the Club’s holiday décor spreadsheet for budgeting, reviewing, and placing orders with multiple vendors.
Act as a liaison with IT on behalf of the EP Team to resolve technical problems and purchase new equipment.
Assist members in planning a variety of private events and track prospective bookings.
Partner with the EP Team in developing creative ideas for holidays and club events.
Collaborate with the Assistant General Manager, Executive Chef, F&B Managers, and other team members to review event details.
Prepare BEO sheets, along with diagrams for functions.
Proactively communicate accurate, timely information to team members, leadership, and members regarding events.
Greet members and guests, attend functions to ensure satisfaction, and respond to member complaints with appropriate corrective action.
Analyze member feedback, comparable club data, and industry research to identify demographic trends and develop creative events.
Keep an accurate history file of each event.
Partner with the Communications Team to design and coordinate communication and visual collateral to promote events.