Director of Event Operations (Banquets)

PCH Hotels & Resorts • Opelika, AL

9d • Onsite

About The Position

Lead Exceptional Events at One of the Southeast's Premier Resort Destinations. The Auburn Marriott Opelika Resort & Spa at Grand National is where unforgettable experiences come to life. From executive retreats and association conferences to elegant weddings, championship golf events, and grand celebrations, our resort is recognized for delivering exceptional service in an extraordinary setting. We're seeking an experienced Director of Event Operations to lead our banquet and event operations team, overseeing the flawless execution of every event while developing exceptional leaders, driving financial performance, and creating memorable guest experiences. If you're a strategic hospitality leader who thrives in a fast-paced environment and enjoys building high-performing teams, we'd love to hear from you.

Requirements

• Progressive leadership experience in Banquets, Event Operations, Conference Services, or Food & Beverage within a full-service Marriott hotel, resort, or comparable luxury hospitality environment.
• Proven success leading large banquet operations, developing high-performing teams, and delivering exceptional service for meetings, conferences, weddings, and special events.
• Strong financial and operational expertise, including labor management, budgeting, forecasting, cost controls, inventory management, and revenue optimization.
• Exceptional leadership, communication, and organizational skills with the ability to manage multiple priorities while collaborating across hotel departments.
• Passion for coaching associates, exceeding guest expectations, and creating a culture where both people and performance thrive.

Responsibilities

• Provide strategic leadership for all banquet and event operations, ensuring flawless execution, exceptional guest satisfaction, and Marriott brand standards across every meeting, conference, wedding, and special event.
• Recruit, coach, and develop a high-performing Event Operations team, fostering a culture of accountability, collaboration, continuous improvement, and Hospitality with Heart & Soul.
• Partner closely with Sales, Event Management, Culinary, and Resort Leadership to maximize event revenue, support group business, enhance operational efficiency, and deliver extraordinary guest experiences.
• Lead operational excellence through staffing, labor management, budgeting, inventory, equipment management, and continuous process improvement while maintaining the highest standards of quality and service.
• Build strong relationships with clients by actively engaging throughout the event experience, resolving challenges with urgency, and identifying opportunities to elevate service, generate repeat business, and strengthen the resort's reputation.

Benefits

• Competitive base salary plus annual performance incentive
• Comprehensive Medical, Dental, Vision, Life Insurance, FSA/HSA, and Short- & Long-Term Disability benefits
• Paid Holidays, PTO, and 401(k) with company match
• Marriott hotel discounts worldwide plus dining, golf, spa, and retail discounts across PCH Hotels & Resorts
• Tuition reimbursement and exceptional leadership development and career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed