Director of EUC Risk Oversight

Truist•Charlotte, NC

1d•Onsite

About The Position

Provides enterprise-wide leadership, governance, and oversight of the End User Computing (EUC) Risk Oversight Program. Responsible for the EUC risk governance framework, quality assurance activities, training, and reporting that support effective risk management and adherence to enterprise requirements. Leads a team and partners across lines of defense to promote accountability, reinforce program expectations, and drive proactive risk management practices.

Requirements

Bachelor’s Degree or an equivalent combination of education and experience.
Ten+ years of relevant financial industry experience or equivalent in the areas of risk, operations, administration, or finance.
Five+ years of relevant experience supervising teammates with operational risk backgrounds.
Strong analytical, organizational, leadership and decision-making skills.
Strong written and verbal communication skills as well as experience proofreading documents written by others.
Demonstrated proficiency in Microsoft Office products, particularly Excel.

Nice To Haves

Master of Business Administration or relevant Master’s degree preferred.
Experience in Second Line of Defense oversight roles at mid to large size financial institutions.
Experience with EUC Risk Management
Experience working for or with (significant interactions) regulatory agencies (FRB, OCC, FDIC, CFPB)
Experience in establishing new enterprise operational risk programs or initiatives.

Responsibilities

Own, maintain and educate teammates on the enterprise EUC risk governance framework, ensuring alignment with enterprise risk management requirements.
Provide strategic leadership and oversight of the EUC Risk Oversight.
Oversee Classification and Risk Tiering of candidate EUCs in partnership with Model Risk Oversight.
Maintain ownership of the EUC inventory, including approvals of new entries, maintenance and retirements within the system of record.
Lead EUC Quality Assurance and validation activities, including oversight of QA scope, scheduling, work quality, and adherence to established standards.
Approve QA outcomes, including the identification, issuance, and escalation of EUC Issues and Sub‑Issues in accordance with enterprise issue management policies.
Evaluate EUC Issues and Sub‑Issues on an ongoing and quarterly basis to determine severity, thematic trends, and escalation requirements.
Track and monitor EUC Issues and Sub‑Issues through remediation and closure, including input on remediation timelines when appropriate.
Serve as steward of the EUC risk platform, ensuring data accuracy, completeness, and consistency across reporting and governance activities.
Develop and deliver EUC risk reporting, and program performance metrics to senior management and risk committees on a recurring basis.
Provide effective challenge and support to first‑line stakeholders across EUC identification, development, use, and control design.
Partner with Operational Risk, Internal Audit, Technology, and other second‑line teams to support audits, exams, and independent reviews of the EUC program and other Business Units with EUC requests.
Promote EUC risk awareness through training, guidance, and best‑practice education for EUC owners, developers, users, and risk partners.
Oversee, train, coach and develop EUC Risk Oversight teammates in both role and career development.
Develop, deliver and monitor team and program goals throughout the year.
Oversee offshore team of professionals to execute and support EUC Risk Oversight activities.
Monitor compliance with other enterprise requirements as required for the EUC Risk Oversight team.