Director of Enterprise Resource Planning

ALLY BUILDING SOLUTIONS•Orlando, FL

17h

About The Position

Ally Building Solutions is implementing Acumatica as its enterprise ERP and CRM platform, with a third-party consulting partner leading the initial design and build. The Technical Product Manager – ERP/CRM will join the IT team to partner with that implementation, take ownership of the platform at go-live, and lead its long-term operation, evolution, and support across the business. This role serves as the single point of accountability for the Acumatica solution—owning configuration, role and security management, end-user support, training, integrations, upgrades, vendor management, and the multi-year roadmap. The person in this role will partner closely with Finance, Operations, Sales, Customer Service, and other business stakeholders, and over time will build and lead a small team of ERP/CRM analysts to scale support across the organization. What success looks like: A stable, well-governed, well-adopted Acumatica platform that demonstrably improves how Ally Building Solutions operates—measured by user adoption, business process efficiency, system reliability, and successful delivery of the platform roadmap.

Requirements

Hands-on experience with Acumatica (administration, configuration, and/or implementation). This is a must-have.
Bachelor's degree in Information Technology, Computer Science, Business, Accounting, or a related field; equivalent professional experience considered.
Demonstrated experience implementing, supporting, or owning a major ERP platform end-to-end.
Strong working knowledge of core ERP business processes: financial accounting (GL/AP/AR), order-to-cash, procure-to-pay, and inventory/distribution.
Experience writing functional specifications, process documentation, training materials, and test plans.
Familiarity with ERP integration patterns: REST/SOAP APIs, EDI, file-based interfaces, and middleware concepts.
Demonstrated project and stakeholder management capability across business and technical audiences.
Excellent written and verbal communication skills, including the ability to lead training sessions and present to executives.
Strong problem-solving skills; comfortable operating with ambiguity and competing priorities.

Nice To Haves

Acumatica certifications (e.g., Acumatica Certified Administrator, Application Consultant, or Developer).
Experience with Acumatica Construction Edition and related construction/building-products business processes.
Prior experience in the building products, manufacturing, or distribution industries.
People management experience, including hiring, coaching, and performance management of a small team.
Experience with reporting and analytics tools commonly paired with Acumatica (e.g., Power BI, Velixo, Acumatica Generic Inquiries and Report Designer).
Working knowledge of SQL and the Acumatica customization framework (Acumatica Framework / Acuminator), or comparable low-code/extensibility platforms.
PMP, ITIL Foundation, Scrum, or other relevant certifications.

Responsibilities

Serve as the primary internal counterpart to the third-party Acumatica implementation partner throughout design, build, configuration, testing, training, cutover, and hypercare.
Participate in design sessions to ensure decisions align with long-term operational supportability, scalability, and Ally Building Solutions' business needs.
Lead structured knowledge transfer from the implementation partner to internal IT and super users; ensure full documentation of configuration, customizations, integrations, and workflows.
Own cutover, go-live, and post-go-live stabilization activities, including triage of defects and rapid-response issue resolution.
Own day-to-day administration of the Acumatica platform, including Financials (GL, AP, AR), Distribution/Inventory, Construction Edition, and CRM modules.
Configure modules, screens, workflows, generic inquiries, business events, automation schedules, dashboards, and reports to meet evolving business requirements.
Manage user provisioning, deprovisioning, roles, and security policies; enforce least-privilege and segregation-of-duties principles.
Maintain master data governance standards (customers, vendors, items, GL structure, etc.) in partnership with data owners across the business.
Monitor system health, performance, and capacity; coordinate with hosting provider on infrastructure-related matters.
Operate the Acumatica support queue: triage, prioritize, and resolve end-user issues within defined service levels.
Develop and maintain training materials, SOPs, quick-reference guides, and a searchable knowledge base for end users.
Deliver training to new hires, role transitions, and during feature releases; cultivate a network of departmental "super users" to extend support reach.
Track and analyze support trends to identify root causes, training gaps, and configuration improvements.
Own the inventory, design, and operational health of all integrations between Acumatica and adjacent systems (e.g., banking, EDI partners, payroll, BI/reporting, customer-facing portals, e-commerce, productivity tools).
Define integration requirements, partner with developers or vendor consultants on builds, and oversee testing, deployment, monitoring, and error remediation.
Evaluate and recommend ISV add-ons and third-party solutions from the Acumatica Marketplace where appropriate.
Apply sound solution architecture practices: prefer configuration over customization; isolate customizations; document all changes.
Plan and execute Acumatica version upgrades on a regular cadence; review release notes, assess impact, and communicate changes to stakeholders.
Define and run regression test plans with business users; manage upgrade environments, dry runs, and production cutover.
Manage a structured change-control process for configuration changes, customizations, and integrations.
Manage ongoing relationships with the Acumatica VAR/implementation partner and any ISV vendors; hold vendors accountable for deliverables, SLAs, and quality.
Negotiate, manage, and track SOWs, contracts, hours, and project budgets in coordination with IT leadership and Procurement.
Build trusted relationships with business stakeholders across Finance, Operations, Sales, Customer Service, and other functions.
Translate business needs into clearly scoped requirements; communicate technical concepts and trade-offs to non-technical audiences.
Build and lead a small team of 1–2 ERP/CRM analysts as platform scope and demand grow.
Set clear objectives, conduct regular 1:1s and performance reviews, and provide coaching and career development.
Foster a culture of customer service, accountability, continuous learning, and disciplined execution.
Maintain a rolling 12–24 month roadmap for the Acumatica platform aligned with business strategy and IT priorities.
Partner with business leaders to identify, prioritize, and sequence enhancements that deliver measurable value.
Communicate roadmap status, risks, dependencies, and trade-offs to the CIO/VP of IT and the executive team on a regular cadence.
Stay current on Acumatica product direction, industry trends, and emerging capabilities relevant to building products and construction.