Director of Enterprise IT Operations - Information Technology Services
About The Position
Reporting to the AVP and Chief Technology Officer, the Director leads all enterprise technology operations across both infrastructure and applications aligned teams, spanning support for capital projects to networking to business-critical applications and data services. You'll be a key strategic partner in decisions that touch every corner of campus — from student-facing services to research computing to the ongoing Cal Poly and Cal Maritime integration. If you thrive at the intersection of technical depth and people leadership, and you're energized by complexity, collaboration, and continuous improvement, we want to hear from you. #CalPolyITS
Requirements
- Progressive IT leadership at scale.
- Eight or more years of increasingly responsible management experience, ideally in a large and complex organization.
- Demonstrated accountability for enterprise infrastructure reliability, security, and service delivery.
- Hands-on experience leading cloud adoption and integration, particularly AWS, alongside on-premise services.
- Familiarity with X-as-a-Service models and platform modernization strategies.
- Demonstrated experience applying ITSM and ITIL frameworks to service planning, incident and change management, operational performance improvement, and metrics-driven accountability.
- A track record of building, developing, and retaining high-performing teams and managers.
- Ability to operate effectively across organizational boundaries.
- Ability to translate technical strategy into institutional value.
- Ability to manage vendor relationships.
- Ability to represent IT in campus, CSU system-wide, and external engagements.
- Bachelor’s degree and eight (8) years of progressively responsible management and supervisory experience in computer science, technology or related field.
- Additional qualifying experience may be substituted for up to 4 years of the required education on a year-for-year basis.
Responsibilities
- Leads all enterprise technology operations across both infrastructure and applications aligned teams.
- Supports capital projects, networking, business-critical applications, and data services.
- Acts as a key strategic partner in decisions impacting campus services, research computing, and integrations.
- Builds, develops, and retains high-performing teams and managers.
- Plans professional development for staff.
- Fosters inclusive, collaborative work cultures.
- Operates effectively across organizational boundaries.
- Translates technical strategy into institutional value.
- Manages vendor relationships.
- Represents IT in campus, CSU system-wide, and external engagements.
- Applies ITSM and ITIL frameworks to service planning, incident and change management, operational performance improvement, and metrics-driven accountability.
Benefits
- health, dental and vision insurance
- retirement participation in the Public Employees' Retirement System
- educational benefits for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Director
