Director of Enterprise Customer Success

Eve

51d•$225,000 - $280,000•Hybrid

About The Position

Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong. Product-market fit: Eve is trusted by over 1000+ law firms, and we’re growing fast. Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter. This is a hands-on leadership role for someone who is equally comfortable in the boardroom, on a plane visiting customers, and deep in the details of renewal strategy and account health. You’ll partner closely with Sales, Product, and Leadership to ensure our enterprise customers realize measurable value and remain long-term strategic partners. You’ll inherit and lead a growing team, while helping define what excellence looks like for enterprise customer engagement at scale.

Requirements

8+ years of experience in Customer Success, Account Management, or Strategic Partnerships within B2B SaaS
Significant experience managing large enterprise accounts and complex renewals
Proven track record owning and scaling enterprise customer success motions at reputable, high-growth technology companies
Deep experience working directly with executive stakeholders and navigating complex organizations
Commercially minded with strong instincts around renewals, expansion, and customer strategy
Highly charismatic, relationship-oriented, and comfortable operating as the face of the company with customers
Strong operator who can build process, accountability, and rigor while remaining deeply customer-facing
Experience leading and developing high-performing Customer Success teams
Comfortable with frequent travel and in-person customer engagement
Thrives in fast-moving environments and enjoys building systems and processes from the ground up
This role will require at least 50% travel

Responsibilities

Own the enterprise customer success strategy and renewal motion for all strategic accounts, and shape the long-term vision for the enterprise customer journey as the company continues to scale
Build strong executive relationships with enterprise customers through frequent onsite visits, QBRs, and ongoing strategic engagement
Drive renewal outcomes across a rapidly growing enterprise customer base, ensuring strong retention and expansion performance
Establish a proactive, scalable enterprise success playbook and operating cadence
Lead from the front in high-stakes customer situations, including escalations, executive alignment, and renewal negotiations
Partner cross-functionally with Sales, Product, Support, and Leadership to advocate for customer needs and drive long-term account success
Coach and mentor a growing enterprise CS organization
Create a high-touch customer engagement model that strengthens influence, trust, and adoption across executive stakeholders