Director of Enterprise Application Services

BRYAN UNIVERSITY•Tempe, AZ

2d•$0 - $170,000•Remote

About The Position

Bryan University is in search of their next Director of Enterprise Application Services (EAS). The Director of EAS is responsible for ensuring optimal user experience for university faculty, staff, and students. This position leads, and serves as a member of, a team charged with understanding and documenting the functional needs of university constituents; analyzing current and prospective system solutions; deploying appropriate technology solutions; establishing and maintaining automated data integrations; institutional reporting; and ensuring system reliability. The Director of EAS team is expected to provide oversight, coaching, and hands-on leadership in all aspects of the enterprise application and data lifecycles. At Bryan University, we believe in challenging the boundaries of traditional education and in liberating the innate greatness in people. We know that online learning is the best option for students looking to transform their lives. We offer career-focused degree programs that empower Bryan University graduates with the knowledge and practical skills that lead directly to professional careers.

Requirements

5+ years of progressive experience in enterprise application development, implementation, and management encompassing: Business Intelligence/Institutional Reporting, System Integration Design/Development/Management, Systems Design/Development/Management, Systems Administration/Management, Business Analysis, Process Improvement/Management, Project Management, Change Management, Personnel Management
CRM management experience is highly desirable.
Salesforce experience is a plus.
Database development, web, and/or application programming experience is a plus.
Bachelor’s degree in computer science, or equivalent combination of education and experience.
Advanced degree highly preferred.
Excellent verbal and written communication skills
Excellent critical thinking and problem solving skills.
Positive attitude and solutions oriented thinking.
Ability to communicate technical concepts to both technical and non-technical audiences.
PowerBI
MS Word
MS Excel
Project management tools
Workflow diagramming tools

Nice To Haves

Salesforce experience is a plus.
Database development, web, and/or application programming experience is a plus.
Advanced degree highly preferred.

Responsibilities

Provide clear expectations to direct reports.
Provide coaching and regular feedback (positive and constructive) to direct reports to support growth.
Conduct weekly Quick Connect sessions to help direct reports establish and achieve realistic goals/objectives that align with those of the unit, department, and university as communicated by the EVP of ITS.
Hold regular (at least weekly) staff meetings including all direct reports to communicate unit, department, and university objectives.
Hold regular (at least every 6 months) personnel reviews and provide feedback (positive and constructive) to support employee development.
Demonstrate a positive attitude and set an example for direct reports and colleagues.
Oversee and support operational systems management of CRM, SIS, LMS, campus portal, intranet, and other enterprise applications to achieve target uptime and reliability of 99.999%.
Oversee and support operational systems management of Data Warehouse infrastructure and PowerBI reporting to achieve target uptime and reliability of 99.999%.
Oversee Business Analysis operations to ensure that functional business requirements are understood and documented and seek to apply technology and process improvement strategies to implement and support solutions that meet defined business requirements.
Provide thought leadership for systems design to architect and develop technology solutions that maximize university technology investments and automate 100% of enterprise system data integrations.
Serve as a leader and ITS team resource for Systems Development Lifecycle and Systems Architecture principles.
Establish, manage, and oversee Change Management and Release Management standards for all enterprise applications.
Lead project sponsors, stakeholders, and teams through all phases of system development life cycles.
Utilize data analysis to plan staff and resource allocations and to provide university leadership with appropriate information for strategic decision-making.
Develop plans, system designs, data flow diagrams, and other appropriate documents to model and align enterprise systems to support defined university and ITS goals/objectives.
Establish appropriate project timelines and coordinate project resources to deliver business solutions within approved time and budget parameters.
Plan and account for account provisioning, user access, systems integration, and data security/integrity as appropriate in all projects.
Demonstrate attention to detail in all phases of project and system life cycles.
Prioritize allocation of time and resources in accordance with defined university and departmental priorities.
Actively look to maximize existing university investments and leverage existing systems to solve identified business problems.
Work with ITS teams and customers to identify and understand functional requirements of enterprise applications.
Actively look to eliminate repetitive manual processes.
Identify potential impacts of new systems/processes or changes to existing systems/processes and guide implementation to ensure operational reliability.
Coordinate with other ITS staff, functional users, and appropriate vendors to account for security (physical and logical), sustainability, disaster recovery, and business continuity measures in all solutions.
Work with ITS teams, project teams, and institutional leadership teams in problem analysis, solution identification, implementation, and delivery activities.
Work closely with ITS teams and campus customers to understand project requirements and recommend sustainable solutions that meet defined business and academic needs.
Interpret meaning and importance of information. Determine appropriate need and method for keeping team members, customers/stakeholders, and management informed.
Utilize plain language in all verbal and written communication.
Communicate system availability and maintenance notices to campus in accordance with defined ITS standards.
Develop clear functional requirements documents for modifications or enhancements to ITS managed systems and processes.
Keep project, communication, testing, and training documentation updated using defined standards.
Document systems and processes in accordance with defined standards.
Develop and utilize responsibility assignment matrices and project schedules to communicate project objectives and status to all appropriate stakeholders.
Be engaged and participate in individual discussions, project and team meetings.
Establish working partnerships with business units, ITS teams, and vendors to coordinate problem resolution for operational issues, and analyze root cause issues to address underlying system/process problems.
Identify common issues and develop appropriate documentation, training, and/or tip sheets for (or in conjunction with) functional users.
Analyze business processes and systems to provide leadership in maximizing unit resources and university ROI.
Other projects, duties and responsibilities as assigned.