Director of Engineering

Lotte Hotel Americas•Seattle, WA

23h

About The Position

The Director of Engineering provides strategic leadership for all engineering, maintenance, and facilities operations within a luxury hotel. The role preserves the property's physical assets, supports guest comfort, and maintains high standards of safety, reliability, and operational excellence. The Director oversees preventive maintenance, capital improvements, and engineering operations while fostering service, craftsmanship, and accountability. In collaboration with hotel leadership, this role helps deliver a seamless luxury guest experience and protects the integrity, appearance, and value of the property. The Director leads and develops the engineering team, manages departmental operating and capital budgets, and works with leadership on facility priorities and long-term asset strategies. The role also ensures regulatory and brand-standard compliance, supports emergency readiness, and advances sustainability, energy conservation, and asset preservation.

Requirements

Associate's degree or degree in Engineering, Facilities Management, Mechanical Systems, HVAC, Refrigeration, Plumbing, or a related technical field; equivalent experience may be considered.
Extensive knowledge of HVAC, electrical, plumbing, refrigeration, building automation, fire life-safety systems, and preventive maintenance practices.
Demonstrated experience managing capital projects, vendor partnerships, and property improvement initiatives.
Strong leadership skills and proven ability to develop engaged, service-oriented teams.
Understanding of hospitality operations, guest service expectations, and luxury brand standards.
Knowledge of applicable building codes, safety regulations, environmental compliance requirements, and risk management practices.
Exceptional organizational, communication, and problem-solving skills.
Proficiency with computerized maintenance management systems (CMMS) and standard business software.
Ability to stand and walk for extended periods and perform physical activities including lifting, climbing, bending, reaching, pushing, and pulling.
Ability to work indoors and outdoors and respond to operational needs across all hotel areas.
Ability to communicate professionally and effectively with guests, team members, ownership representatives, contractors, and business partners.
Availability to respond to urgent operational issues and emergency situations as required.
Ability to work varying schedules, including overtime, weekends, and holidays, as hotel business needs require.

Nice To Haves

Progressive engineering leadership experience within luxury hotels, resorts, or high-end hospitality environments.
Preferred certifications in International Code Council: Plumbing, Mechanical, and Electrical.

Responsibilities

Lead engineering and maintenance operations to ensure the hotel reflects luxury hospitality standards.
Oversee maintenance, repair, and operation of guest rooms, public spaces, back-of-house areas, and critical building systems.
Manage contractor and vendor relationships and ensure work meets brand standards and guest experience expectations.
Develop and execute preventive maintenance programs to maximize equipment reliability and minimize operational disruptions.
Resolve maintenance concerns affecting guests, team members, and hotel operations promptly and professionally.
Support renovations, enhancements, and capital improvement projects.
Maintain safe, organized, and efficient engineering operations.
Ensure compliance with company policies, brand standards, and applicable local, state, and federal regulations.
Maintain records of equipment inventories, maintenance schedules, warranties, inspections, and service contracts.
Champion sustainability, energy conservation, asset preservation, maintenance planning, and risk management.
Develop long-term maintenance strategies and partner with executive leadership to prioritize facility improvements, capital expenditures, and property enhancements.
Identify solutions to improve building performance, guest satisfaction, and operational efficiency.
Recruit, develop, mentor, and retain a high-performing engineering team.
Foster accountability, collaboration, service excellence, and continuous improvement; conduct technical, safety, and service training.
Ensure departmental readiness for emergency response, business continuity, and life-safety procedures.
Promote effective communication through meetings, planning sessions, and operational updates.
Develop and manage departmental operating and capital budgets, monitor expenditures, and allocate resources.
Evaluate maintenance costs, labor utilization, and vendor performance, and identify cost-containment opportunities without compromising guest experience.