Director of Engineering

The Ballantyne Hotel & Spa, Charlotte•Charlotte, NC

10d•Onsite

About The Position

The Director of Engineering is responsible for overseeing all engineering and maintenance operations within the hotel. This role ensures optimal performance of all building systems, guest rooms, and public areas. The Director will lead a team of skilled engineers and technicians to maintain the highest standards of safety, efficiency, and guest satisfaction.

Requirements

Bachelor's degree in Engineering or related field
5+ years of experience in hotel engineering or facilities management
Strong leadership and management skills
Knowledge of building systems, HVAC, plumbing, electrical, and fire safety systems
Excellent problem-solving and decision-making abilities
Strong communication and interpersonal skills
Proficiency in computer systems, including CMMS software
Ability to work flexible hours, including weekends and holidays

Responsibilities

Direct all day-to-day engineering, maintenance, and building operations for the hotel.
Develop and maintain comprehensive preventive and predictive maintenance programs for guest rooms, public areas, back-of-house spaces, and building systems.
Ensure all HVAC, electrical, plumbing, life-safety, building automation, and other critical systems operate safely, reliably, and efficiently.
Establish and maintain standards for timely response to maintenance requests, equipment failures, and guest concerns.
Oversee emergency response procedures and coordinate appropriate corrective action during equipment or building-system failures.
Conduct regular inspections of the property to identify maintenance needs, safety concerns, and opportunities for improvement.
Lead, coach, and develop a high-performing Engineering team focused on operational excellence and exceptional service.
Recruit, hire, train, schedule, and evaluate Engineering personnel in accordance with hotel standards and company policies.
Establish clear expectations for productivity, quality, safety, professionalism, and guest service.
Foster a culture of accountability, teamwork, continuous improvement, and professional development.
Ensure Engineering team members receive appropriate training on equipment, systems, safety procedures, and emergency protocols.
Develop and manage the Engineering department’s annual operating budget.
Monitor labor, supplies, utilities, service contracts, and other departmental expenses to ensure responsible financial performance.
Partner with hotel leadership on capital planning, equipment replacement, renovations, and property improvement projects.
Develop long-term capital plans that protect the integrity, functionality, and value of the property.
Evaluate vendors, contractors, and proposed projects to ensure quality, value, and timely completion.
Maintain a strong focus on guest comfort, ensuring maintenance concerns are addressed promptly and professionally.
Partner with Rooms, Housekeeping, Food & Beverage, Spa, Events, and other departments to resolve operational issues and support an exceptional guest experience.
Respond appropriately to escalated guest concerns involving maintenance or building systems.
Ensure guest-facing areas and facilities consistently meet the property’s standards for appearance, functionality, cleanliness, and comfort.
Ensure compliance with all applicable local, state, and federal regulations, including building, fire/life safety, environmental, occupational safety, and health requirements.
Maintain required inspections, licenses, permits, records, and documentation.
Implement and enforce effective safety procedures for employees, guests, contractors, and the property.
Coordinate inspections and service requirements for fire alarm, sprinkler, elevator, electrical, HVAC, and other life-safety systems.
Work closely with hotel leadership and appropriate authorities during emergencies or safety-related incidents.
Establish and maintain strong relationships with qualified vendors, service providers, and contractors.
Solicit and evaluate bids, negotiate service agreements, and monitor contractor performance.
Ensure outside contractors comply with hotel safety standards and operational requirements.
Verify that contracted work is completed safely, accurately, and to established quality standards.
Maintain accurate records for preventive maintenance, work orders, inspections, equipment, and service contracts.
Utilize the hotel’s CMMS and other technology platforms to track maintenance activities, asset performance, and departmental productivity.
Provide regular updates to the General Manager and hotel leadership regarding engineering operations, major repairs, capital projects, safety concerns, and facility conditions.
Maintain current documentation for building systems, equipment, warranties, service agreements, and operating procedures.