Director of Engineering, Enterprise Product
About The Position
Reporting to the VP of Engineering, the Director of Engineering will lead the engineering organization responsible for the systems at the core of how teams, venues, and promoters manage tickets and operate their businesses. Hundreds of major live event venues around the globe rely on the SeatGeek platform, including those home to the Dallas Cowboys, Cleveland Cavaliers, Florida Panthers, and Manchester United F.C. You will set technical direction for this complex, mature platform while helping lead its evolution toward SeatGeek’s next generation of products and architecture. At the same time, you will help change how we build software as we move toward an AI-native engineering organization. This role requires someone who can move comfortably between technology, product, and the ticketing domain. You will partner closely with Product and Design leadership, Engineering Managers, Senior Engineers, and our clients to turn complicated business problems into clear technical and product direction.
Requirements
- Experience leading multiple engineering teams and Engineering Managers in a complex software organization
- Strong technical judgment and enough architectural depth to work credibly with senior engineers on difficult system and platform decisions
- A willingness and ability to contribute technically when it is the highest-leverage way to help, including architecture, technical writing, prototyping, debugging, and code
- Hands-on experience with AI-assisted software development and a strong point of view on how AI changes engineering practices and the software development lifecycle
- Experience evolving mature, business-critical systems while continuing to deliver customer value
- A track record of creating technical strategy from ambiguous product and business problems
- Experience partnering closely with senior Product and Design leaders and learning complex customer domains quickly
- Experience developing Engineering Managers and Staff+ engineers and creating leverage through other leaders
- Strong cross-functional leadership, communication, ownership, and comfort making consequential decisions with incomplete information
Nice To Haves
- Experience with ticketing, live events, commerce, payments, reservations, inventory, or similarly complex transactional systems is a plus
Responsibilities
- Set technical direction across US Ticketing, working with Engineering Managers and Staff+ engineers on architecture, system ownership, modernization, and platform boundaries
- Lead the evolution of a mature, business-critical platform, balancing client commitments and near-term delivery with long-term reliability, scalability, and modernization
- Stay close to the technology and contribute directly when useful, whether through code, prototypes, debugging, architecture reviews, technical designs, or documentation
- Pioneering AI-native engineering by evolving how teams design, build, test, operate, and understand software, and by turning successful experiments into repeatable improvements
- Partner as a peer with Product and Design leadership to shape strategy, not simply execute a roadmap
- Develop a deep understanding of our clients and business, distinguish client-specific needs from durable platform opportunities, and participate directly in important client, sales, and implementation conversations when engineering context matters
- Lead and develop Engineering Managers and senior technical leaders, creating clear ownership and strong leverage through others
- Build a strong engineering organization by developing leaders, growing Staff+ talent, and evolving team structure as the business changes
- Create an engineering culture that combines high ownership, healthy technical debate, strong execution, and sustainable performance
Benefits
- Equity stake
- Discretionary annual bonus
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching
- Student loan matching program
- Health, vision, dental, and life insurance
- Up to $25k towards family building, reproductive health services and Gender-affirming care
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $360 per quarter to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
