Director of Emergency Services
About The Position
Northeast Kingdom Human Services (NKHS) is seeking an experienced and collaborative leader to oversee our Emergency Services Division. This position provides leadership and operational oversight for Front Porch Mental Health Urgent Care, 988 Crisis Services, Enhanced Mobile Crisis, the CARE Bed Program, and other emergency behavioral health services throughout the Northeast Kingdom. Working closely with the Adult Services Division Director, the Director of Emergency Services will lead multidisciplinary teams, support program development, ensure regulatory compliance, oversee departmental operations and budgets, and help shape the future of crisis response services across our region.
Requirements
- Master's degree in Social Work, Counseling, Psychology, or a related human services field required.
- Current Vermont clinical licensure required.
- Minimum of five years of professional behavioral health experience.
- At least three years of supervisory or leadership experience.
- QMHP certification required or the ability to obtain certification within six months of hire.
- Valid driver's license and reliable transportation required.
- Strong leadership, organizational, communication, and relationship-building skills.
Nice To Haves
- Experience leading crisis services, emergency behavioral health programs, or community mental health services preferred.
- Experience with budgeting, program development, quality improvement, and regulatory compliance preferred.
Responsibilities
- Provide leadership and operational oversight for Front Porch, 988 Crisis Services, Enhanced Mobile Crisis, CARE Bed, and related Emergency Services programs.
- Supervise program managers, team leads, and clinical staff while supporting recruitment, onboarding, coaching, and professional development.
- Ensure compliance with State of Vermont, Medicaid, CCBHC, grant, and agency documentation and quality standards.
- Oversee program operations, staffing, budgeting, and continuous quality improvement initiatives.
- Develop and implement new programs, policies, and strategic initiatives that strengthen the behavioral health crisis continuum.
- Build collaborative partnerships with hospitals, law enforcement, state agencies, housing providers, and community organizations.
- Participate in leadership meetings, agency planning initiatives, and after-hours supervisory coverage as needed.
- Support a culture of clinical excellence, accountability, innovation, and compassionate care.
Benefits
- Tuition assistance
- Continuing education reimbursement
- Loan repayment opportunities
- Low-cost medical insurance
- Low-cost dental insurance
- Low-cost vision insurance
- Low-cost life insurance
- Low-cost short-term disability insurance
- Low-cost long-term disability insurance
- 403(b) retirement plan with agency contribution
- Employer match for retirement plan
- Generous paid time off
- 12 paid sick days
- 12 paid holidays
- Employee Assistance Program (EAP)
- Outstanding employee wellness program
- Additional voluntary benefits, including AFLAC
- Opportunities for leadership development
- Opportunities for professional growth
- Opportunities for career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
