Director of Emergency Services and Behavioral Health, St. Vincent

Highmark Health • Erie, PA

9d

About The Position

The Director of Emergency Services and Behavioral Health provides leadership and direction for nursing programming across the continuum, with emphasis on quality and safety, customer service, growth and access, financial stability, and people. The position is accountable to the CNO for leading and executing nursing strategies and collaborates with offices and physicians across the continuum.

The role promotes an inclusive, transparent, and interdisciplinary working environment; supports staff engagement and professional development; and leads quality improvement, evidence-based practice, research, and large-scale projects. It also oversees operational effectiveness, nursing standards of care, shared governance, and financial stewardship. The Director serves as a consultant to nurse managers and medical staff on patient care and nursing issues.

Requirements

• Master's degree in Nursing.
• BSN degree.
• Current Pennsylvania RN licensure or current multistate licensure through the enhanced Nurse Licensure Compact (eNLC).
• CPR certification from the American Heart Association.
• Act 34 Criminal Background Clearance Certificate.
• Act 33 Child Abuse Clearance Certificate.
• Act 73 FBI Fingerprinting Criminal Background Clearance Certificate.

Nice To Haves

• Certifications by ANCC.

Responsibilities

• Create an environment that embraces cultural diversity and recognizes the value of interdisciplinary teamwork.
• Promote transparency through visual management boards on nursing units.
• Promote staff participation in the annual NDNQI nurse satisfaction survey and coach managers on opportunities identified by survey results.
• Participate in reviewing nurse quality indicators measured by NDNQI at the department level and partner with nurse managers to identify opportunities.
• Benchmark AHN-SVH performance against national best practices.
• Share best practices through publications, conference presentations, and networking with AHN leaders.
• Independently perform large-scale project management.
• Implement and monitor initiatives to recognize, reward, and incentivize staff.
• Participate in developing and communicating nursing's shared vision.
• Pursue learning opportunities, maintain an annual professional development plan, and meet state continuing education requirements.
• Identify journal publication opportunities for self and staff.
• Participate in a research project and support evidence-based projects and nursing research, including identifying opportunities to apply the scientific method to nursing practice.
• Monitor and control departmental costs and maintain them within budget allocations.
• Build collaborative relationships with hospital departments, patient care units, ambulance services, medical staff, patients and families, law enforcement, clergy, morticians, media, and other health facilities.
• Use transformational leadership and change management principles to drive improvements.
• Review Press Ganey patient satisfaction data and help managers develop improvement plans.
• Analyze clinical service areas for operational effectiveness using dashboards and other data sources.
• Oversee and ensure standards of care related to quality management, utilization review, and discharge planning.
• Ensure the ongoing development and operation of the Shared Governance model in all departments.
• Consult with nurse managers and medical staff on patient care and nursing issues, including interpreting Health Center policies to meet patient needs.
• Use research and planning to ensure patient care follows professional nursing practice standards and is evidence-based.

What This Job Offers

• Job Type: Full-time
• Career Level: Director