Director of eCommerce, Key Accounts

Mars•New York, NY

4d•$147,000 - $202,000•Hybrid

About The Position

Champion Petfoods is expanding and seeking a Director of eCommerce, Key Accounts to join their rapidly growing company. This role is responsible for developing and executing the company's eCommerce growth strategy across key marketplace customers, primarily Amazon and Chewy. The Director will own the end-to-end performance of these channels, focusing on revenue growth, profitability, customer relationships, retail media strategy, operational excellence, and team leadership. This position requires collaboration with various internal teams, including Marketing, Supply Chain, Finance, Demand Planning, and Brand teams, to drive sustainable growth and reinforce Champion's leadership in premium pet nutrition. The ideal candidate will possess strategic thinking, commercial acumen, and operational excellence, with a proven history of driving profitable growth in complex eCommerce environments. This role operates on a hybrid schedule, requiring 3 days in-person at their Corporate offices in Boulder (CO), New York (NY), or Nashville (TN).

Requirements

10+ years of progressive experience in eCommerce, digital commerce, or key account management, with significant experience leading Amazon and/or Chewy businesses.
Proven success managing Amazon Vendor Central and/or Seller Central, including retail negotiations, promotional planning, and retail media programs.
Deep understanding of Chewy's platform, operating model, customer experience expectations, and growth opportunities.
Strong P&L management experience with a demonstrated track record of driving profitable growth, market share gains, and revenue performance.
Experience developing and executing strategic business plans, forecasts, and customer growth initiatives.
Proven ability to lead, coach, and develop high-performing teams while influencing cross-functional stakeholders at multiple levels of the organization.
Highly analytical and data-driven, with the ability to translate insights into actionable strategies and business results.
Exceptional communication, negotiation, and relationship-building skills, with the ability to thrive in a fast-paced, growth-oriented environment.

Responsibilities

Own and execute the eCommerce marketplace strategy, with a primary focus on Amazon and Chewy, driving sustainable revenue growth, market share, and profitability.
Develop and lead annual business plans, operating forecasts, promotional calendars, and investment strategies to achieve channel objectives.
Manage strategic customer relationships and collaborate with key marketplace partners to identify growth opportunities and strengthen business performance.
Lead best-in-class execution across assortment, content, SEO, retail media, pricing, promotions, and product availability to optimize the customer experience.
Monitor marketplace performance, industry trends, algorithm changes, and platform policies to proactively mitigate risks and capitalize on emerging opportunities.
Partner cross-functionally with Marketing, Supply Chain, Finance, and Demand Planning teams to deliver operational excellence and achieve business goals.
Leverage data and analytics to evaluate performance, identify insights, and inform strategic decision-making.
Lead and develop a high-performing eCommerce team, fostering a culture of accountability, collaboration, and continuous improvement.