Director of E -commerce Operations

L. Rose Recruiting•Orlando, FL

13h•Onsite

About The Position

L. Rose Recruiting is partnering with a privately held consumer products company operating in the installation and mounting systems space to hire a hands -on Director of E -commerce Operations. This role is on -site and best suited for an operator who leads by doing and is comfortable being in the weeds while building scalable systems in a B2C, direct -to -consumer e -commerce environment. This role is ideal for someone in the early -to -mid stage of their operations leadership career who wants meaningful ownership, visibility, and impact within a growing business. Our client is a growing consumer products business selling physical products through direct -to -consumer, marketplace, and wholesale channels. The organization is intentionally small, with limited layers and a strong emphasis on ownership, accountability, and practical problem -solving. Leaders are expected to stay close to the work, make real -time decisions, and build structure that supports growth without introducing unnecessary complexity. You are a hands -on e -commerce operations leader who has owned and improved end -to -end operational processes in a small or lean organization. You are comfortable working in the details, making data -driven decisions, and leading a small team while remaining directly involved in execution. This role is not suited for a manage -from -a -distance leader or someone coming from highly layered enterprise environments. You lead by doing, take ownership of outcomes, and are comfortable balancing priorities as the business evolves. You thrive in environments where priorities shift, problems are solved in real time, and systems are built while the business is running.

Requirements

5–8 years of experience in e -commerce operations, supply chain, purchasing, fulfillment, or related roles
Experience working in small, lean organizations where leaders wear multiple hats
Strong background in physical consumer products and multi -channel distribution
Hands -on experience supporting direct -to -consumer or e -commerce businesses
Experience working with overseas suppliers and manufacturing partners
Hands -on experience implementing or optimizing ERP systems
A strong sense of ownership, accountability, and cost discipline
Comfort operating at a fast pace in an environment where priorities evolve

Responsibilities

Own the full lifecycle of physical products, from purchasing and production planning through inventory management and fulfillment across direct -to -consumer, marketplace, and wholesale channels
Lead end -to -end e -commerce operations, including purchasing, inventory management, order fulfillment, and systems that support online sales
Work closely with the CEO to align operational execution with business priorities, translating goals into clear plans and day -to -day execution
Manage purchasing, procurement, and supplier relationships with domestic and international manufacturers, making tradeoffs to balance cost, lead time, and quality
Plan production schedules, manage lead times, and oversee inbound logistics to support demand across e -commerce and wholesale channels
Build, maintain, and adjust demand forecasts for current and new product lines
Maintain accurate inventory across internal warehouses and third -party logistics partners
Oversee fulfillment operations, ensuring outbound orders are accurate, on time, and meet customer and quality expectations
Manage third -party logistics providers and hold them accountable to service levels, performance metrics, and cost targets
Lead and support a small internal operations team and offshore resources
Build and refine workflows from purchase order through final delivery
Make clear tradeoffs between cost, speed, and service to support profitable growth
Drive continuous improvement initiatives focused on efficiency, quality, and margin
Lead ERP implementation or optimization and system integrations
Develop dashboards and reporting for supply chain, fulfillment, and operational performance
Create and maintain practical, lightweight SOPs that support execution without slowing the business down