DIRECTOR OF DINING SERVICES

Compass Group•Boston, MA

2d•$80,000 - $90,000•Onsite

About The Position

The Director of Dining Services is responsible for overseeing the daily operation of the Emirates Lounge at the Logan International Airport, ensuring a high level of hospitality, service, cleanliness, and overall guest experience. This role leads the front-of-house and back-of-house teams, supports client expectations, manages service standards, and ensures the lounge operates efficiently and professionally. The overall goal is to ensure the lounge delivers a premium guest experience every day while maintaining strong operational standards, team accountability, and client satisfaction.

Requirements

Strong hospitality, food service, or airport lounge management experience.
Proven leadership and team development skills.
Excellent communication and problem-solving abilities.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced, high-end service environment.
Knowledge of food safety, sanitation, and service standards.

Responsibilities

Oversee daily lounge operations, including food service, beverage service, guest experience, and cleanliness.
Lead, train, and support the lounge team to ensure consistent service standards.
Maintain a polished, professional, and luxury hospitality environment.
Work closely with the culinary team to ensure food quality, presentation, and timely service.
Monitor staffing levels, scheduling, and daily labor needs.
Ensure compliance with food safety, sanitation, workplace safety, and company standards.
Communicate regularly with the client, airport partners, and internal leadership.
Manage guest feedback and resolve service issues quickly and professionally.
Support inventory control, ordering, cost management, and operational reporting.
Maintain strong attention to detail in all areas of the lounge experience.