Director of Digital Retail Transformation

Corebridge Financial • Houston, TX

23h • Hybrid

About The Position

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow. We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life: We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners. We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders. We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future. We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work. Corebridge Financial helps people make some of the most meaningful decisions they’re ever going to make. We help them plan and take action to protect the future they envision and respond to some of life’s most difficult moments through the solutions and services we provide. We do this through our broad portfolio of life insurance, retirement, and institutional products, offered through an extensive, multichannel distribution network. We provide solutions for a brighter future through our client centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees. Corebridge is an organization is taking bold steps to elevate and become a market leader to shape the defining experience to its customers. As Director of Digital Retail Transformation, you will be responsible for supporting the Director of Digital Retail Transformation to drive the multiyear strategic initiative to build enterprise Digital delivery capabilities, taking a customer first view and making Corebridge a modern digital company. The ideal candidate will have a sharp business mind and a proven ability to structure, define, and implement multi-track initiatives in alignment with identified business outcomes. As an integral member of the team, the AVP Digital Transformation will have the opportunity to work with leaders across the organization to define and deliver initiatives that will shape the future of the Life, Individual Retirement, and Retirement Services business. The five areas of focus include: Partner with Business Unit and Technology leaders to design the delivery journey in how we do business across Sales and Service. Working with the Sr. Product Owners and Transformation team to transform strategic priorities into a set of implementation actions. Ensure timely execution and drive changes if needed. Assist with building the ‘Change management’ muscle within the organization to drive adoption of the innovative solutions and processes as they are built. Working to create executive-level communication materials articulating program status, planned activities, financial forecasts and progress towards value realization. Lead and in-directly manage a set of leaders who are product experts by each of the journeys to continue improving the journeys and associated solutions.

Requirements

• 5+ years of related experience in Transformation and Strategy roles in a consulting space or an insurance organization with knowledge on latest Operations process and trends driving service and excellence.
• Experience and understanding of technology and digital trends impacting operations; Track record of implementing a big advantage.
• Experience with Customer Experience based process design and designing customer centric processes and journey mapping.
• Experience with Change Management framework & practices; Track record of influencing cross-functional leaders and adopting a framework.
• Written and Verbal Communication: Ability to communicate in a structured and crisp manner especially with senior leaders i.e., Business unit Presidents, CIOs.
• Strong Analytical Thinking & Problem Solver: Ability to breakdown complex issues into smaller addressable solutions; can take a strategic point of view in formulating actions and solutions.
• Project Management : Structured, organized and can create actionable implementation plans and timelines; knows how to deliver on time and manage teams and stakeholders to deliver to the same.
• Change Leader : Ability to influence and take stakeholders, partners, and team along in driving the change; knows how to communicate 'what' to avoid surprises or issues with all partners; a continuous improvement mindset.
• Strong People Leader : Sets clear direction to the teams and actionable deliverables; data driven and manages through metrics; strong coach and people developer; ability to assess talent consistently and fairly.

Nice To Haves

• MBA preferred
• PMP, Agile, or equivalent certifications are a plus

Responsibilities

• Strong understanding of all Operational processes in a Life insurance industry with specific focus on Life, Annuity and Retirement services.
• Experience developing strategies and/or in a strategy role in financial services organizations or working with leading consulting companies in their Operations practice.
• Knowledge of how to build a business case and track impact of a change.
• Working knowledge of: Latest Digital trends in and across various industries CX based process journey design. Lean management practices in developing effective and efficient processes. Root cause problem solving tools experience.
• Experience leveraging data and analytics in developing new solutions across New Sales, Service and Claims.
• Build an enterprise Change management capability to drive adoption of all transformation efforts.
• Have built teams of strategic thinkers and subject matter experts in delivering Operations strategic design and implementation.
• Have had experience in influencing stakeholders within organization and with third party partners with new ideas and solutions.

Benefits

• medical, dental and vision insurance plans
• mental health support and wellness initiatives
• retirement benefits options
• 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay
• Employee Assistance Program: Confidential counseling services and resources
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually
• Paid Time Off (PTO) days

What This Job Offers

• Job Type: Full-time
• Career Level: Director