Director of Digital Platforms & Architecture

Eminence Organic Skin Care•Vancouver, BC

1d•Hybrid

About The Position

As the Director of Digital Platforms & Architecture, you will be responsible for end-to-end solution design, enterprise architecture, and technical governance across Eminence’s digital and core enterprise platforms. In this role, you will contribute towards long-term strategic technology planning while simultaneously ensuring a high standard of operational execution, ensuring the Eminence technology ecosystem is scalable, secure, and aligned to business strategy—while improving processes, preventing technical debt, and accelerating the organization’s ability to deliver change. You will report directly to the Vice President, Information Services.

Requirements

10+ years in technology roles with progressive responsibility in enterprise applications, solution architecture, and platform delivery; including 3+ years leading technical teams or functions.
Proven experience designing and governing complex, integrated enterprise ecosystems (eCommerce, CRM, ERP, integration/middleware, collaboration platforms).
Demonstrated technical leadership experience in designing, implementing, and supporting modern data platforms, including data lake/warehouses, pipelines, and analytics environments.
Experience establishing and operating governance forums (Architecture Review Board / Change Advisory Board), technical standards, and SDLC quality gates.
Comfortable operating in a mid-sized organization
Hands-on familiarity with one or more of: Salesforce ecosystem (SFCC and/or Salesforce platform clouds), ERP platforms (implementation or modernization), integration tools (e.g., iPaaS), and data platforms/warehousing (e.g. Microsoft Fabric, Tableau).
Strong vendor management experience
Post-secondary education in Computer Science, Engineering, Information Systems, or equivalent experience.
Excellent communication skills including a proven ability to communicate complex technical subjects in a clear, concise, and meaningful manner
Solution focused, methodical, careful & diligent, while still maintaining a sense of urgency to advice workstreams.
Coaching leadership with ability to develop people, raises the bar on technical practices, and builds a culture of accountability.
Strong problem-solving mindset and ability to direct teams and individuals towards identifying effective solutions for problems.

Responsibilities

Own the cross-platform architecture blueprint and integration patterns spanning eCommerce (SFCC), Salesforce platform services (OMS/Loyalty/Data Cloud and future clouds), ERP (current and future), middleware/integration, data and analytics, and collaboration platforms
Play a central role in the review and approval of proposed technology platform implementations and changes for both projects and operational changes
Play a central role in defining Eminence’s future state platforms and operating model; establishing a modern and scalable data and analytics ecosystem
Partner with Infrastructure team to ensure stable, secure, and scalable back-end systems to enable service delivery aligned with architecture decisions.
Work closely with Information Security & Compliance as well as business stakeholders to embed security and privacy requirements into architecture patterns, vendor solutions, and delivery practices.
Own and continuously evolve multi-year roadmaps for digital platforms and core applications while balancing strategic change with operational reliability and technical debt reduction.
Provide technical leadership, mentorship, and performance coaching to platform and application teams
Establish a rapport of trust and confidence with stakeholders from other functional areas.
Own technical oversight of vendors’ solution designs and delivery approaches
Work collaboratively with direct reports, as well as cross-functionally to continually de/refine and enforce standards for solution design, integrations, SDLC methods, documentation, operational support, and key metrics across teams and vendors.
Partner with IS leaders, Project Managers, and other cross-functional stakeholders/leads to ensure initiatives are set up for success
Ensure platforms are supportable, and drive continuous improvement via automation and reliability engineering practices where appropriate.
Establish, track, and continuously refine key performance indicators for platform health, delivery effectiveness, operational reliability, vendor performance, and team outcomes;
Contribute to annual and multi-year budget planning for digital platforms, architecture initiatives, licensing, and external services