Director of Digital Equity

City of Philadelphia • Philadelphia, PA

13d • Onsite

About The Position

The Director of Digital Equity serves as the senior leader responsible for developing, implementing, and managing the City of Philadelphia's Digital Equity Strategy and resident-facing digital inclusion initiatives. This position oversees programs designed to increase access to affordable internet, technology devices, digital literacy training, digital navigation services, workforce development opportunities, and emerging technology education for Philadelphia residents. The Director provides strategic leadership, operational oversight, staff management, budget administration, partnership development, and performance accountability for all Digital Equity programs. This role ensures residents have equitable access to the technology, skills, and support necessary to participate fully in education, employment, healthcare, government services, and economic opportunities.

Requirements

• Bachelor's degree in Public Administration, Information Technology, Community Development, Education, Business Administration, Communications, or related field
• Minimum 7 years of progressively responsible leadership experience in program management, digital inclusion, community engagement, technology initiatives, education, workforce development, or public administration
• Minimum 3 years of supervisory experience managing a team of 5 or more staff
• Demonstrated experience managing complex programs, budgets, and multi-disciplinary staff
• Experience developing and maintaining partnerships with government, nonprofit, academic, and private sector stakeholders
• Strong strategic planning, operational leadership, and project management skills
• Excellent written, verbal, and public presentation communication skills
• Experience working with and in service of diverse communities across Philadelphia
• Demonstrated commitment to racial equity, economic inclusion, and community-centered public service

Nice To Haves

• Master's degree in Public Administration, Public Policy, Urban Planning, Information Technology, or related field
• Experience leading digital equity, digital inclusion, or broadband access programs at a city, state, or regional level
• Familiarity with federal digital equity programs including BEAD, ACP, Digital Equity Act grants, and E-Rate
• Knowledge of community technology programs, Digital Literacy Alliance ecosystems, or navigator program models
• Experience managing or overseeing frontline community service teams delivering resident-facing services
• Proficiency in program evaluation, impact reporting, and data-driven decision making
• Bilingual or multilingual skills a plus — Spanish, Chinese, or other languages widely spoken in Philadelphia

Responsibilities

• Develop and implement the City's Digital Equity Strategic Plan
• Establish annual goals, objectives, and performance measures
• Identify emerging digital inclusion needs and opportunities
• Develop long-term sustainability strategies for Digital Equity programs
• Oversee all Digital Equity programs and initiatives
• Ensure successful implementation of program goals and deliverables
• Monitor program performance and outcomes
• Ensure consistency and quality across all Digital Equity services
• Oversee the City's Digital Navigator Program
• Develop service delivery standards and performance expectations
• Train and support Lead Navigators and Digital Navigators
• Build and maintain strategic relationships with: City Council offices, Universities and educational institutions, Nonprofit organizations, Technology companies, Broadband providers, Workforce development organizations, Philanthropic organizations, Community-based organizations
• Identify funding, sponsorship, and partnership opportunities
• Serve as the primary executive representative for Digital Equity initiatives
• Strengthen collaboration across public, private, nonprofit, and academic sectors
• Budget & Fiscal Management
• Community Impact & Service Delivery
• Data, Reporting & Performance Management
• Public Representation & Advocacy

Benefits

• 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
• Comprehensive health coverage for employees and their eligible dependents
• Wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available

What This Job Offers

• Job Type: Full-time
• Career Level: Director