Director of Design - Optum Health - Remote
About The Position
Optum's Enterprise Digital Product Office is seeking a highly creative and strategic Director of Design to lead a UX/UI design team supporting the Optum Health experience Portfolio. This leader will play a critical role in shaping innovative digital experiences that improve how customers, providers, and care teams engage across the healthcare ecosystem. The ideal candidate has experience leading design teams that support multiple portfolios and lines of business, with responsibilities for UX strategy, resource planning, prioritization and execution across a broad body of work. They will be equally comfortable defining long-term experience visions, driving strategic initiatives, and delivering high-quality experiences that create measurable business and customer value. This is a hands-only leadership role. In addition to leading teams and setting strategy, the successful candidate will contribute directly to design work and deliverables, leveraging deep expertise in UX, visual design, prototyping, and design tools such as Figma. They will serve as a player-coach, guiding teams through complex challenges while remaining actively engaged in the work. Success in this role requires the ability to inspire and develop designers, influence stakeholders at all levels of the organization, align work across multiple portfolios, and elevate the quality and consistency of experiences across products, programs and initiatives. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Requirements
- 8+ years of experience in UX/UI design
- Proven experience leading, managing teams and developing high-performing design teams
- Experience designing AI-powered digital products, including conversational, generative, or agentic experiences
- Experience developing and driving multiple experience visions, roadmaps and UX programs in parallel while ensuring alignment to enterprise priorities
- Demonstrated experience leading UX strategy and feature delivery work across multiple portfolios of UX programs and business units simultaneously
- Deep understanding of user experience principles, design methodologies, interaction patterns, and design systems/pattern libraries
- Expertise translating vision and strategy into tangible user experiences, from early concept development through detailed feature design and delivery
- Proficiency with modern AI-enabled design tools, including Figma Make
- Advanced proficiency in Figma, including prototyping, workshops and executive-ready storytelling artifacts
- Proven ability to manage competing priorities, allocate design resources effectively, and balance strategic initiatives with ongoing product deliver across a complex portfolio landscape
- Demonstrated ability to operate as a player-coach, providing leadership and direction while remaining actively engaged in design execution when needed
- Demonstrated solid portfolio demonstrating both strategic, visionary work and hands-on product or feature-level design execution
- Demonstrated excellent communication, facilitation, and storytelling skills, with the ability to tailor messages from executive audiences to individual contributors
Nice To Haves
- Experience leading design within healthcare or highly regulated industries
- Experience partnering closely with enterprise product and engineering organizations
- Familiarity with consumer-facing digital health experiences and service design
Responsibilities
- Lead, mentor, and grow a team of 5-8 UX/UI designers within the Optum Health space
- Drive innovation, human-centered experience strategies from concept through execution
- Lead the design strategy for AI powered, conversational, and agentic experiences, ensuring solutions are intuitive, trustworthy, and human-centered
- Proven experience of driving the adoption of emerging AI design practices, including conversation design, and generative user experiences and incorporating them into the design process
- Partner closely with product, engineering, research, and business leaders to define and deliver best-in-class experiences
- Establish clear priorities for the design organization and align team efforts to strategic business objectives
- Foster a culture of creativity, collaboration, accountability and continuous improvement
- Present design strategies, concepts, and recommendations to executive leadership with clarity and confidence
- Influence cross-functional stakeholders and build solid partnerships across the organization
- Help evolve design processes, workflows, and pattern libraries to support scale and consistency
- Navigate ambiguity and lead effectively within a dynamic, fast-paced environment
- Remai hands-on in design execution by creating concepts, prototypes, and experience explorations, while also providing design support during high-demand periods or critical initiatives
- Drives continuous improvement in design processes and methodologies, staying abreast of industry trends, emerging technologies, and best practices
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
