Director of Delivery

Cynet Systems • San Jose, CA

5d • Hybrid

About The Position

The Director of Delivery will serve as the primary, trusted delivery partner for VP and C-level retail client stakeholders. This role requires confidently handling high-pressure executive steering committees, complex trade-offs, and critical escalations with crisp, pragmatic problem-solving. The Director will partner with Sales and Client Services to drive account expansion, proactively identifying new digital engineering opportunities to meet aggressive revenue targets. This role has full accountability for multi-million dollar program P&L, gross margins, delivery revenue recognition, and commercial risk management. The Director will proactively track, forecast, and optimize account financials, team utilization, and resource allocations. This role drives complex, end-to-end digital transformation programs, including large-scale execution of enterprise-scale Data dashboards. The Director orchestrates cross-functional delivery streams, managing dependencies, proactive risk mitigation, and pilot-to-scale rollouts across large global teams. This role oversees high-performing, multi-location onshore/offshore delivery models.

Requirements

• 20+ years of overall IT delivery experience, with at least 3+ years at a Director level within top-tier IT consulting, professional services, or global digital engineering firms.
• Deep, direct experience leading digital engineering and transformation programs for major global Retail / Omni-Channel / E-Commerce brands.
• Proven track record managing $15M+ annual portfolio P&L with direct ownership of margins, forecasting, and commercial growth.
• Strong background in digital transformation and led complex transformation engagements, modern data architecture, legacy system modernization, and agile delivery frameworks.
• Demonstrated success directing enterprise delivery through large-scale, offshore delivery centers (100+ FTEs).
• San Jose, CA-based with the ability to be on-site at the customer office at least 2–3 days per week during critical delivery milestones.
• Thrives in a high-intensity, high-availability consulting culture with the flexibility to manage multi-timezone offshore dependencies and critical client deadlines.
• Data dashboards.
• Databricks engineering management background.
• Experience with omni-channel retail infrastructure.

Responsibilities

• Serve as the primary, trusted delivery partner for VP and C-level retail client stakeholders.
• Confidently handle high-pressure executive steering committees, complex trade-offs, and critical escalations with crisp, pragmatic problem-solving.
• Partner with Sales and Client Services to drive account expansion, proactively identifying new digital engineering opportunities to meet aggressive revenue targets.
• Full accountability for multi-million dollar program P&L, gross margins, delivery revenue recognition, and commercial risk management.
• Proactively track, forecast, and optimize account financials, team utilization, and resource allocations.
• Drive complex, end-to-end digital transformation programs, including large-scale execution of enterprise-scale Data dashboards.
• Orchestrate cross-functional delivery streams, managing dependencies, proactive risk mitigation, and pilot-to-scale rollouts across large global teams.
• Oversee high-performing, multi-location onshore/offshore delivery models.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed