Director of Delivery Service Providers | National Final Mile Logistics

OnTrac • New York, NY

2d • Remote

About The Position

OnTrac is seeking a Director of Delivery Service Providers to join their dynamic and expanding company. This role is ideal for someone with a strong sense of empathy, a passion for assisting others, the ability to thrive in a fast-paced environment, and excellent problem-solving skills. OnTrac is a leading provider of same-day and next-day delivery services in the U.S., serving premier e-commerce and product-supply businesses.

The Director of Partner Acquisition and Enablement will lead the identification, onboarding, and long-term success of independent delivery partners (DSPs) across the network. This is an operations-first leadership role requiring deep experience in last-mile facilities and working with contractor-owned delivery businesses. The role involves leading the DSP acquisition and onboarding lifecycle in close partnership with Operations and Negotiations to ensure new providers are set up for sustainable success. Success will be measured by operational readiness, service performance, and retention.

Requirements

• Bachelor’s degree in Operations, Business, Logistics, or a related field (advanced degree a plus, not required)
• At least 12 years of experience in last-mile operations, logistics, contractor management, or delivery network leadership (with a Bachelor’s degree or equivalent)
• 5+ years of people leadership experience managing regional or multi-site teams
• Significant experience working directly in or with last-mile facilities and independent delivery contractors
• Strong operational credibility and comfort operating in fast-paced, execution-heavy environments
• Willingness to travel extensively (up to 50%) to facilities, markets, and DSP locations

Nice To Haves

• Deep last-mile operations expertise, including facility workflows and contractor-based delivery models, with hands-on understanding of DSP day-to-day realities.
• Ability to build trust with contractors through strong relationship management, influencing without authority, resolving conflict practically, and applying strong judgment on operator readiness and long-term partnership potential.
• Strong operational judgment and problem solving, quickly identifying risks and intervening effectively with a solutions-oriented, situationally aware approach.
• Ability to lead with presence, operating confidently in frontline and senior-level settings and staying comfortable spending significant time in facilities and markets.
• Ability to drive structured execution without over-engineering, defining clear, scalable, operator-friendly processes and expectations while staying focused on execution quality and outcomes.

Responsibilities

• DSP recruitment strategy & acquisition: Lead the strategy to identify, assess, and onboard high-quality Delivery Service Providers with a strong operational foundation.
• Field-based recruiting & engagement: Personally engage prospective DSP owners through site visits, facility walkthroughs, and in-market meetings.
• Operator evaluation & selection alignment: Evaluate candidates based on operating capability, leadership presence, safety mindset, and ability to manage last-mile complexity; partner with Operations and Negotiations to align selection with facility needs, volume profiles, and service expectations.
• Driver Operations representation: Represent Driver Operations in contractor-facing conversations, bringing credibility through firsthand operational experience.
• Onboarding ownership & operational readiness: Oversee end-to-end onboarding to ensure new RSPs are prepared to operate effectively from launch; ensure onboarding reflects daily last-mile realities (not only contractual/administrative requirements).
• Early risk identification & stabilization: Identify early operational risks post-launch and intervene quickly to stabilize performance and reduce early attrition.
• Performance, retention & contractor experience: Serve as senior escalation/support during critical early lifecycle stages; collaborate with Operations leaders on systemic challenges impacting performance, compliance, and engagement; identify common pain points and recommend improvements; promote consistent operating expectations while allowing flexibility for local market realities.
• Team leadership & regional support: Lead and mentor a regional DSP recruiting/onboarding team with an emphasis on field engagement and operational partnership; set expectations around contractor experience, launch quality, and readiness; coach and develop the team to be trusted partners to DSPs and Operations.
• Cross-functional communication & leadership updates: Provide clear, experience-based updates to LMO Leadership and the COO on DSP health, risks, onboarding readiness, and retention trends; bring the voice of the field into leadership discussions; stay connected to industry practices and contractor trends in last-mile logistics.

Benefits

• Medical, Dental, and Vision insurance; HSA and FSA options
• Life and Disability coverage (basic and voluntary)
• Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
• Competitive benefits and 401(k) with company match
• Referral Bonus Program - Up to $500 per referral!
• Paid Time Off including Holiday pay
• Employee Assistance Program & a Safe and clean work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Director