Director of Dealership Operations

VANTAGE MOBILITY LLC•Phoenix, AZ

8d•Hybrid

About The Position

This position is an in-office role and requires to be based near one of our locations as well as being comfortable with 50% travel time: Phoenix, Arizona; Tucker, Georgia; Pearland, Texas; or Dayton, New Jersey. The Director of AMS Dealer Store Operations is responsible for the overall performance, profitability, and operational execution of all AMS retail Wheelchair Accessible Vehicle dealer locations. This position provides direct leadership to General Managers and is accountable for achieving unit sales, gross profit, service revenue, F&I penetration, rental growth, customer experience, consolidated AMS profitability, and all other business metrics.

Requirements

10+ years of automotive, mobility, retail, or multi-location leadership experience
Strong P&L management experience
Proven track record improving operational performance
Strong leadership and coaching skills
Multi-location retail dealer operations experience
Financial analysis and operational planning
Change management and team development
CRM and KPI management
Strong communication and problem-solving skills

Nice To Haves

Mobility industry experience
Automotive dealership leadership experience

Responsibilities

Lead, coach, and develop AMS General Managers
Own consolidated AMS financial key performance indicators
Conduct monthly business reviews and corrective action planning
Drive sales, margin, F&I, service, rental, and customer satisfaction goals
Implement and enforce operating procedures across all AMS locations
Improve CRM utilization, response times, and conversion rates
Lead recruiting, succession planning, and talent development
Drive local influencer relationships and community marketing initiatives
Optimize inventory mix, turns, and aged inventory
Ensure compliance with AMS & Vantage Mobility company policies and safety standards