Director of Customer Support

4Rivers Equipment LLC•Greeley, CO

13h•$115,000 - $175,000•Onsite

About The Position

At 4Rivers Equipment, we're committed to helping our customers succeed by delivering exceptional equipment solutions and industry-leading support. We are seeking a strategic, people-focused Director of Customer Support to lead our Aftermarket operations and drive service, parts, and customer experience initiatives across the organization. This executive leadership role is ideal for someone who thrives on building high-performing teams, developing scalable business strategies, and creating exceptional customer experiences. You will partner with operational leaders to strengthen profitability, elevate employee engagement, and ensure consistent execution of our customer support vision.

Requirements

Associate degree or equivalent combination of education and experience.
Five or more years of leadership experience in Service Operations, Parts Operations, Aftermarket Management, or a related field.
Strong analytical, financial, and strategic planning capabilities.
Excellent communication, relationship-building, and leadership skills.

Nice To Haves

Bachelor's degree in Business, Management, Agriculture, or a related discipline.
Experience within agriculture or construction equipment dealerships.
Demonstrated success developing and implementing growth strategies across multiple locations.

Responsibilities

Develop, implement, and continuously evolve the organization's Aftermarket Strategic Business Plan.
Establish annual goals, financial targets, and operating budgets that align with company objectives.
Identify growth opportunities and implement strategies that enhance customer value, operational performance, and profitability.
Monitor industry trends, market conditions, and competitive positioning to drive informed business decisions.
Design, implement, and optimize Parts and Service processes that improve efficiency and customer satisfaction and ensure consistent execution across all locations.
Partner with leadership teams to monitor performance metrics and drive continuous improvement initiatives.
Evaluate and adjust labor, parts, and service pricing strategies to maintain competitiveness and profitability.
Lead workforce planning efforts for Parts and Service operations.
Partner with leaders to attract, develop, and retain high-performing team members.
Support the development of competitive compensation and incentive programs.
Foster a culture of accountability, collaboration, innovation, and continuous learning.
Champion customer satisfaction initiatives that strengthen long-term customer relationships.
Collaborate on marketing and promotional strategies that support Aftermarket growth.
Identify new opportunities to enhance service offerings and deliver innovative customer solutions.