About The Position
SHIELD is a device-first fraud intelligence platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activity. Powered by SHIELD AI, we identify the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable fraud intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are trusted by global unicorns like inDrive, Alibaba, Meesho, TrueMoney, Unico ID, OLX, and more. With offices in San Francisco, São Paulo, London, Berlin, Jakarta, Thailand, Bengaluru, Beijing and Singapore, we are rapidly achieving our mission - eliminating unfairness to enable trust for the world.
Requirements
- 8+ years of SaaS Enterprise Sales and /or Account Management experience with large enterprise accounts with a proven ability to create a new opportunity
- Strong executive presence and ability to develop executive-level (CxO) relationships and lead strategic initiatives with customer
- Excellent verbal/written communication skills are crucial, as you will need to convey complex information in a clear and concise manner to clients/ internal stakeholders
- Develop a good understanding of clients’ business goals, monetization strategies, performance metrics and support sales team to increase revenue & strengthen client relationships
- Adept at identifying issues and providing effective solutions to ensure client satisfaction and campaign success
- Taking initiative is key in this role, whether it’s spotting new opportunities or addressing potential issues before they escalate
- Ability to collaborate effectively will be vital to delivering seamless service to advertisers
Nice To Haves
- Hands on experience and good knowledge in SDK, HTTP, JavaScript, RESTful APIs, JSON, OAuth and SQL is a Plus
Responsibilities
- Lead expansion efforts in named set of existing accounts by connecting at the level of CXO’s.
- Participate in Value Engineering and Centres of Excellence exercises in large accounts.
- Identify business problems and work cross-functionally to provide solutions.
- Build relationships with important decision-makers within current accounts.
- Work closely with clients, generating new opportunities, close deals in existing accounts and Value-based solution selling ability and understanding of ROI/cost/benefit analysis.
- Drive high engagement and demonstrate value realization & ROI of SHIELD through Executive Business Reviews and other channels.
- Collaborate effectively with Sales, Engineering, Business Development, Marketing, and Product teams on a day-to-day basis to create new business opportunities with the clients managed.
- Proactively identify and resolve account success blockers that may arise.
- Hands-on troubleshooting and debugging to ensure clients day-to-day technical challenges/issues are resolved in a timely and professional manner.
- Manage and escalate critical customer issues as needed to ensure timely resolution.
- Flag possible escalation, dive deep to recommend and implement corrective actions.
- Periodically review account performance, identify improvement opportunities, both internal and external.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
