Director of Customer Success

DealHub • Austin, TX

2d

About The Position

DealHub is a leader in business applications, offering a unique quote-to-revenue solution that helps prominent companies increase revenue and manage growth. We are seeking an experienced Director of Customer Success – Enterprise to lead and expand our enterprise customer success operations. This role is vital for ensuring our largest and most complex clients achieve quick value realization, successful deployments, strong user adoption, and sustained long-term success. The position involves managing the entire enterprise customer lifecycle, from initial onboarding to renewal, while cultivating strong executive relationships, promoting operational excellence, and guiding a high-performing Customer Success team. This is a hands-on leadership opportunity that requires a blend of people management skills and a proactive approach to execution, including addressing complex customer challenges and directly driving results when necessary.

Requirements

• 4+ years experience leading and mentoring CS or implementation teams.
• 8+ years of experience in Customer Success, Professional Services, Solutions Consulting, or Enterprise Implementations within B2B SaaS.
• Proven track record delivering complex enterprise onboarding projects.
• Strong technical understanding of SaaS platforms, integrations, APIs, data flows, and enterprise systems.
• Experience in revenue, billing or sales motions.
• Comfortable operating at both strategic and hands-on technical levels.
• Executive presence and confidence engaging with C-suite stakeholders.
• Execution-focused, pragmatic, and willing to “get your hands dirty".

Responsibilities

• Lead and scale the Enterprise Customer Success function in a fast-growing SaaS environment.
• Own the delivery of complex enterprise onboarding and implementation projects, ensuring on-time, high-quality go-lives.
• Build and maintain trusted relationships with senior stakeholders and executives at customer organizations.
• Drive operational rigor and execution: clear plans, milestones, risk management, and accountability.
• Establish and enforce best practices, playbooks, and success frameworks for enterprise customers.
• Mentor, coach, and develop CSMs, helping them grow as trusted advisors and execution leaders.
• Partner closely with Sales, Product, and Support to ensure a seamless customer experience.
• Provide executive-level visibility into customer health, risks, escalations, and outcomes.
• Play an active role in retention, renewals, and expansion for enterprise accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed