Director of Customer Success

Pixalate, Inc.•New York, NY

6d•$130,000 - $175,000•Hybrid

About The Position

We are looking for a dynamic, data-driven, and charismatic candidate to fill our Director of Customer Success in the East Coast. Successful candidates will advise executive leadership on strategies to grow and retain Pixalate’s customers and partners, as well as serve as a leader for other members of the Customer Success team. This candidate will also establish and maintain active relationships with clients through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise.

Requirements

BA/BS degree in technical, business, or other related fields (or equivalent experience)
4+ years experience in client-facing customer success, technical account management, and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors
Advanced experience in creating strategies, guidelines, and objectives to drive customer engagement, growth, and retention
How to lead a high-performing customer success team with proven performance and revenue goal achievements
Understand Invalid Traffic (IVT) and viewability in the context of digital advertising
Expertly understand the programmatic digital advertising to communicate client requests to Pixalate’s technical teams and to provide client guidance
Differences and similarities among digital advertising channels (e.g., desktop, mobile web, in-app mobile, and OTT/CTV in the context of display, video, and native advertising).
How to translate insights from Pixalate’s product suite into ROI and operational client recommendations
Expert communication skills and the ability to hold C-level customer conversations that drive business opportunities.
Understanding of digital media ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros, and platforms)

Responsibilities

Work with the executive team in setting a strategy to drive customer engagement, growth, and retention with a focus on churn reduction and client advocacy.
Own and manage key client relationships across Pixalate’s client roster, particularly those operating in the programmatic ecosystem such as major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, agencies, and publishers.
Guide the customer to achieve their business goals and to address concerns when it comes to ad fraud prevention and privacy compliance.
Employ a data-driven approach to monitoring customer engagement metrics, team KPIs, and account health to identify risk and to take decisive next steps.
Understand the competitive landscape, new industry developments, and standards
Collaborate with other teams including Sales and Marketing to create and optimize strategies for upsell and cross-sell opportunities.

Benefits

Medical, dental, and vision insurance — 100% of employee premiums covered by Pixalate, 50% for dependents
Generous parental leave and maternity leave
Unlimited PTO
401(k)
Employee referral bonus program
Monthly internet reimbursement
Casual, flexible work environment
Annual team events
Clear path to sales leadership as Pixalate’s team grows
International and Domestic Travel