Director of Customer Success

Traffic and Parking Control Co• US,

34d•$120,000 - $135,000

About The Position

The Director of Customer Success – Automated Speed Enforcement is responsible for leading customer engagement and ensuring the successful implementation, launch, and ongoing operation of Automated Speed Enforcement (ASE) programs. This role serves as the primary liaison between customers, strategic partners, and internal teams, managing all phases of the customer journey from proposal development through deployment and long-term program success. The ideal candidate is highly organized, customer-focused, and experienced in coordinating cross-functional initiatives within a public safety, transportation, or technology environment.

Requirements

Bachelor’s degree in Business Administration, Public Administration, Transportation, Communications, ora related field, or equivalent experience.
Five or more years of experience in customer success, project management, account management, or program implementation.
Experience coordinating complex projects involving multiple stakeholders.
Strong understanding of public sector customer environments and regulatory processes.
Excellent written and verbal communication skills.
Exceptional organizational skills with the ability to manage multiple projects simultaneously.

Nice To Haves

Experience with Automated Speed Enforcement, Intelligent Transportation Systems (ITS), traffic safety technologies, or public safety programs.
Knowledge of state and local permitting, ordinance approval processes, and transportation legislation.
Experience working with municipal, county, or state government agencies.

Responsibilities

Build and maintain strong relationships with TAPCO’s public safety customers implementing Automated Speed Enforcement solutions.
Serve as the primary point of contact for customers throughout the entire lifecycle of the ASE program, from initial proposal through deployment and post-launch support.
Foster long-term customer satisfaction and identify opportunities to enhance program effectiveness.
Act as the main liaison between TAPCO, back-end processing partners, and internal departments supporting ASE initiatives.
Coordinate cross-functional efforts to ensure timely completion of all customer deliverables and program milestones.
Interface with internal camera support teams to ensure maximum uptime and performance of active ASE programs.
Monitor and review state legislation related to Automated Speed Enforcement programs.
Maintain and communicate documentation regarding state statutes and regulatory requirements to support internal teams and customer implementations.
Coordinate local ordinance approval activities in partnership with customers and external partners.
Oversee the traffic study process, including identifying study locations, coordinating the ordering and execution of traffic studies, and reviewing traffic data and presenting findings to customers.
Manage the camera permitting process by coordinating activities among internal stakeholders, external partners, and customer representatives.
Coordinate camera deployment activities, ensuring installation schedules for poles, cameras, and associated infrastructure are executed efficiently.
Support customers in successfully launching their ASE programs within their communities.
Collaborate with TAPCO’s marketing team to develop and provide outreach materials, messaging, and communications to support public awareness initiatives.
Review customer contracts and establish internal processes to ensure all contractual obligations and deliverables are fulfilled on time and in accordance with customer expectations.
Monitor project progress and proactively address issues that may impact customer success.