Director of Customer Success

Movn Health

124d • $140,000 - $180,000 • Remote

About The Position

Movn Health is redefining how people recover from heart disease. As the nation's leading virtual cardiac rehabilitation and cardiovascular care provider, our mission is to help every person live a longer, stronger, and more confident life after a heart event. Developed in collaboration with Stanford University and grounded in decades of published clinical research, Movn delivers a recovery experience that is personalized, compassionate, and proven to improve outcomes. Our fully virtual program makes world-class cardiac rehab accessible from home — helping patients build lasting heart-healthy habits while reducing hospital readmissions and costs for our partners. At Movn Health, we believe heart care should be human, proactive, and accessible to everyone — and we're building the future of cardiac recovery to make that vision real.

Requirements

• 7–10 years in customer success, account management, or provider/payer relations in digital health, cardiovascular care, or chronic disease management
• Demonstrated success growing a book of business ≥$2M through referrals, renewals, and account expansion
• Experience navigating hospital systems, cardiology groups, and payer-provider dynamics
• Proven ability to translate clinical outcomes data into business value for non-clinical stakeholders
• Established network in the Northeast / Mid-Atlantic healthcare market strongly preferred
• Comfortable with ~50% travel, including frequent in-person visits to partner sites
• Bachelor's degree required

Nice To Haves

• Clinical or allied health background (RN, Exercise Physiologist, PA, etc.) a meaningful plus
• MHA, MBA, or clinical graduate degree preferred

Responsibilities

• Grow qualified referral volume across existing hospital, cardiology group, and health plan partnerships — nationally, with depth in the Northeast and Mid-Atlantic
• Drive renewals and achieve >100% Net Revenue Retention through upsells, site expansions, and consistent partner engagement
• Activate new provider groups under existing payer agreements
• Activate payer partnerships in regions to maximize company impact
• Serve as a cross-functional intelligence hub — bringing field insights to payer contracting, marketing, and operations to accelerate payer enrollments, new business line activation, and patient conversion
• Deliberately identify and pursue a target number of net-new sales opportunities per quarter, in close partnership with new sales team
• Build and execute a standardized implementation and onboarding playbook for new partner launches, lay the groundwork for a scalable customer success function — with the expectation of building and leading a team as volume grows
• Run a consistent QBR cadence with all key partners, translating operational and clinical outcomes into compelling value narratives
• Turn top-performing partners into active referral advocates and case study participants

Benefits

• Medical, dental, and vision insurance — fully or 90% employer-paid
• Unlimited PTO
• All business travel reimbursed
• Home office stipend
• Stock options at Director-level seniority, vesting over 4 years with a 1-year cliff

What This Job Offers

• Job Type: Full-time
• Career Level: Director