Director of Customer Success & Plan Management

3E Partners • West Des Moines, IA

6d

About The Position

3E Partners helps Iowa school districts and employers take control of their health-plan costs by designing custom, self-funded health plans that flatten the cost curve. They are growing fast and building a team that holds itself to one standard: Operational Excellence. The Director of Customer Success & Plan Management will own how the company cares for clients after implementation, ensuring every plan continues to function effectively, costs remain controlled, and members are well-served. This role involves leading the client-success team and serving as the technical expert for the health plans.

Requirements

• Passion for the mission and a drive to be the best in the world at this.
• Experience in employee benefits or self-funded health plans (or strong, transferable healthcare / insurance operations experience).
• Proven people leadership: experience building, coaching, and holding a team accountable.
• Organized and data-driven; comfortable with claims data, reporting, and building processes.
• Confident communicator who can present to leaders, boards, and prospects.
• Command of every funding model: fully-insured, level-funded / partially self-funded, and self-funded.
• Fluency in TPAs, PBMs / pharmacy, provider networks / reference-based pricing (RBP), and stop-loss / reinsurance.
• Ability to architect a makeover plan that creates sustainability.

Responsibilities

• Lead and coach the client-success / service team.
• Own each client's health plan year-round reviews, renewals, and problem-solving.
• Keep plan costs in check and demonstrate results to clients at every renewal.
• Serve as the plan-design expert to architect and refine plans.
• Arm the sales team to win and retain clients.
• Build simple, repeatable processes to ensure consistent client experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed