Director of Customer Success & Enablement

MyHR Partner, Inc

1d•Onsite

About The Position

Asmark Institute is seeking a Director of Customer Success and Enablement for a newly created role based in their Owensboro, KY office. This position offers significant influence, autonomy, and the opportunity to guide a seasoned team through change while building systems for future growth. The role involves leading client-facing teams, modernizing workflows, analyzing data for insights, ensuring regulatory accuracy, championing change, and collaborating with Product and Engineering. The ideal candidate will have experience leading customer success or client support teams, preferably in a SaaS or technology-enabled environment, and be comfortable working in regulated industries. Strong data and analytics skills, a collaborative style, and proven people leadership are essential. This is an on-site leadership role in a regulated industry with a long-tenured team.

Requirements

Experience leading customer success, enablement, or client support teams, ideally in a SaaS or technology‑enabled environment.
Comfort working in regulated industries (safety, healthcare, DOT, OSHA, EPA, agriculture, or similar) where accuracy and credibility matter.
Strong data and analytics skills, including hands‑on experience with tools like SQL and Power BI.
A collaborative style that works through influence, not hierarchy, especially in cross‑functional settings.
Proven people leadership skills, including coaching, feedback, and creating psychologically safe teams.
Curiosity and adaptability - you’re energized by improving systems, learning new tools, and helping others do the same.

Responsibilities

Lead and develop client‑facing teams across support, training, and regulatory functions, creating trust, accountability, and a shared commitment to client success.
Modernize workflows and systems so teams can scale with confidence - turning manual processes into clear, repeatable, people‑friendly ways of working.
Turn data into insight by analyzing client interactions, trends, and outcomes to guide decisions and prioritize what matters most.
Ensure regulatory accuracy and clarity by integrating DOT, OSHA, and EPA guidance into client support, training, and content.
Champion change thoughtfully - helping a long‑tenured, highly respected team move forward without losing what makes them strong.
Partner closely with Product and Engineering to translate real client feedback into product improvements that strengthen adoption and retention.
Act as a senior leader and client advocate, with visibility across the organization and the opportunity to grow into broader leadership over time.