Director of Customer Success and Growth
About The Position
Amperon is a company focused on energy data and AI, providing forecasting solutions for the energy transition. Power and utility companies utilize their data infrastructure and forecasting models to ensure grid reliability, optimize asset economics, and accelerate decarbonization. Their customers, including utilities, generators, traders, and retailers, depend on Amperon's forecasts for critical, high-value decisions. The company operates on a remote-first model with offices in Texas. This role is central to maintaining and growing customer relationships, leading the Customer Success team, owning the retention number, and shaping the Customer Success function as the company expands. The position involves direct leadership of Customer Success Managers and Analysts, and close collaboration with Sales, Product, Engineering, and Data Science to ensure customer success. Amperon prioritizes hiring motivated leaders and is willing to train them in energy markets rather than solely relying on résumés. The role will initially focus on the US team, with plans to expand to LATAM and EMEA as the company grows.
Requirements
- 3+ years of experience leading and coaching a Customer Success and/or Account Management team, across multiple roles.
- Experience owning a retention or churn number in B2B SaaS or Data-as-a-Service.
- Proven ability to partner with Sales on renewals and expansion, with early identification and action on account health.
- Strong commercial instincts, understanding retention economics and recognizing expansion opportunities.
- Experience collaborating across teams (Product, Engineering, Data Science) without direct authority.
- Executive presence and the ability to engage with users at a detailed product level.
- Comfort with data, including fluency with tools like SQL, Python, and Snowflake.
- Fluency using AI tools like Claude or ChatGPT for efficiency and encouraging team adoption.
Nice To Haves
- Energy or electricity-markets background.
- Focus on leadership style over the size of past accounts.
Responsibilities
- Leading, coaching, and developing the Customer Success Managers and Analysts, including hiring and maximizing their potential.
- Owning the entire customer book, with the team managing accounts day-to-day and all accounts rolling up to this role.
- Owning Gross Dollar Retention (GDR) by managing customer health, success plans, interventions, and quarterbacking renewals.
- Proactively identifying and mitigating retention risks, and providing forecasts to Sales and Finance.
- Partnering with Sales on expansion opportunities by spotting and qualifying growth signals, handing off pipeline, and jointly planning and running renewals.
- Acting as the voice of the customer internally, translating usage and feedback to Product and Markets & Technical Services.
- Modernizing team operations by improving health scoring, the retention motion, tooling, and integrating AI into the CS playbook.
Benefits
- Competitive salary
- Stock option package
- Medical insurance
- Dental insurance
- Vision insurance
- Family planning benefits through Carrot (IVF, preservation treatments, adoption, gender-affirming care)
- Annual company retreat
- 401(k)
- Flexible PTO policy
- Remote first work environment
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
