Director Of Customer Service Sales

ABB•Auburn Hills, MI

4d•Hybrid

About The Position

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment. This Position reports to: Business Manager - Commercial and Operations Your role and responsibilities (Mandatory) In this role, you will have the opportunity to ensure successful implementation of the service sales strategy for the assigned area. Each day, you will ensure profitable achievement of qualitative and quantitative targets related to Life Cycle Management (LCM) and service products and solutions. You will also showcase your expertise by determining account and acquisition plans to support growth. The work model for the role is: Hybrid on site in Auburn Hills, MI

Requirements

Bachelor's degree and at least five or more years successful execution in similar role
Ability to travel up to 50%
Team management - you will oversee 12 regions and provide directions, support and daily leadership.
Customer relations - ensure positive customer experiences and on-going relationships.
Negotiations - engage in large scale negotiations.
Pipeline & value creation - selling automotive and general industries segments, offering creative solutions for customer needs.
Financial Results & KPI's

Responsibilities

Creating, planning, and implementing service sales strategies by increasing the Installed Base (IB) penetration through effective utilization of IB database.
Participating in negotiations of major contracts to secure service sales volume.
Ensuring the setting, periodic-review, and achievement of service sales targets by providing cost effective solutions to the customers and initiating improvement plans as needed
Obtaining feedback on sales development, distributing of resources for service sales activities, and reporting current market status.

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.